IT Technician

IT Technician

The Westin Cape Town | Information Technology

Reports to

Director of IT

Employment Type

Full-Time

About the Role

The Westin Cape Town is looking for a service-focused and technically skilled IT Technician to join our IT team.

Reporting directly to the Director of IT, the successful candidate will provide Tier 1 and Tier 2 technical support and assist with the day-to-day operation and maintenance of the hotel's technology environment.

Key Responsibilities

• Provide Tier 1 & 2 technical support to all hotel departments.
• Troubleshoot hardware, software, network and connectivity issues.
• Support and maintain HP Aruba networking infrastructure, including switches and wireless access points.
• Support hotel systems including Opera, Micros/POS, telephony, Wi-Fi and conference technology.
• Coordinate and monitor IT suppliers in line with agreed SLAs.
• Ensure IT incidents and requests are actioned, resolved or appropriately escalated.
• Assist with IT projects, upgrades, cybersecurity and infrastructure improvements.
• Assist with IT operational expenditure and asset management.
• Support disaster recovery and business continuity activities.
• Ensure compliance with Marriott IT security, audit and technology standards.
• Deliver excellent customer service to hotel associates and guests.
• Work shifts, weekends and public holidays as required.

Requirements

• Relevant IT qualification.
• Previous experience in an IT Technician / IT Support role.
• Good understanding of networking, Windows and Microsoft 365.
• Practical experience with HP Aruba Networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service skills.
• Ability to work independently and as part of a team.
• ITIL Fundamentals – advantageous.
• Mitel PBX/telephony experience – advantageous.
• Previous hotel/hospitality IT experience – advantageous.

What We Are Looking For

A hands-on IT professional who takes ownership, enjoys solving problems and understands that technology and service are essential to the guest experience.

Join our team at The Westin Cape Town and be part of a global Marriott International environment.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.