L2 Onsite IT Support Engineer

L2 Onsite IT Support Engineer

Location

Gqeberha, South Africa

Start Date

ASAP

Work Model

Onsite / Dispatch-Based Support

Duration

Limited Duration, with potential for ongoing support

Job Description

We are looking for a reliable L2 Onsite IT Support Engineer to provide desktop and printer support at a client site in Gqeberha. The role involves dispatch-based technical support, troubleshooting, and resolving end-user IT issues in line with agreed service-level requirements.

Key Responsibilities

Provide Level 2 onsite IT support and dispatch-based technical assistance.

Troubleshoot and resolve desktop hardware and software issues.

Diagnose and resolve printer-related problems.

Provide technical support to end users and ensure timely issue resolution.

Respond to service requests in accordance with the Next Business Day (NBD) SLA.

Complete onsite visits based on the required service duration, including 2-hour, half-day, and full-day assignments.

Maintain clear communication and provide updates on completed support activities.

Requirements

Proven experience in L2 IT support or desktop support.

Strong troubleshooting skills for desktops, laptops, and printers.

Experience providing onsite and dispatch-based IT support.

Ability to work independently and respond to service requests promptly.

Good English communication skills.

Must be based in or able to provide onsite coverage in Gqeberha, South Africa.

Availability to start ASAP.

Ability to meet the agreed Next Business Day (NBD) SLA.

Service Expectations

Onsite support based on a 2-hour, half-day, or full-day requirement.

Dispatch-based assignments as needed.

Compliance with agreed service-level requirements.

Potential for recurring support assignments depending on business needs.