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IVR Application Developer – Cisco CVP/ Amazon Connect

Astra-North Infoteck · Toronto, Ontario, Canada

About Astra-North Infoteck

314 open jobs

Weak hiring record · median 82 days open

9292

Hiring signal

Actively hiring

Still listed on the employer's own board · How we score

All reasons
  • 61% of this employer's openings are over 60 days old

In its favour

  • Still listed on the employer's own board

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IVR Application Developer – Cisco CVP/ Amazon Connect at Astra-North Infoteck. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

IVR Application Developer – Cisco CVP / Amazon Connect

Location

Toronto, ON

Work Mode

4 days hybrid

Skill Required

  • 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
  • Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
  • Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
  • Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
  • Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.
  • Strong knowledge of AWS Amazon Connect is a plus.

Skills

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