IT Service Delivery Manager - Manufacturing Operations Systems

Position Summary

The IT MOS (Manufacturing Operations Systems) Service Delivery Manager (SDM) is responsible for end-to-end ownership of service processes and systems that support Assembly & Test Operations (ATO) manufacturing sites. The role focuses on standardizing and delivering of factory-facing processes and services, ensuring operational stability, and enabling scalable, compliant, and efficient manufacturing services across global sites.

Reporting Structure

Direct reports to

IT MOS Leadership.

Dotted report to

Manufacturing Site Leadership

Key Responsibilities

• Own, execute and deliver manufacturing systems service processes and workflows for ATO and MOS environments
• Define and document as-is and to-be MOS system (and the corresponding business) processes workflows and controls
• Translate manufacturing needs into clear business and system requirements
• Drive global standardization of ATO/MOS service processes across sites
• Lead change management activities through Change Control Board (CCB)
• Support major incident management (MIM) and escalation readiness
• Ensure service KPIs, compliance, and audit readiness are maintained

Systems & Tools Supported

Manufacturing Systems

MES, Planning & Scheduling System, Quality Control System

Equipment Interface

SECS/GEM (OEE, Recipe, Data Collection etc.)

Reporting Tools

Tableau, Power BI

• Oracle Fusion EBR
• SysAid Ticketing System and SharePoint

Required Skills & Experience

• Strong English proficiency
• Strong leadership and execution
• Strong understanding of manufacturing and factory operations
• Experience supporting manufacturing operations systems environments
• Process re-engineering and service design expertise
• Ability to operate in high-impact, incident-driven environments
• Strong cross-functional communication and stakeholder management skills
• Project Management, 8D & Kaizen methodology