ZAR000QM2E - Quality Resident

Location

Figueruelas (Zaragoza). Spain

Customer Quality Resident acts as a first contact for customers’ production sites in case of quality problems and escalations on a daily basis.

Tasks/Responsibilities

• Maintains internal & external Customer Portal Management.
• Supports deployment of LEONI quality strategy based on customer requirements.
• Participates in Quality meetings with the customer.
• Organize meetings with LEONI production plants for regular follow-up.
• Supports customers in problem solving and follow-up of containments & rework actions.
• Supports to organize and follow-up rework / sorting (also with external providers).
• Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework).
• Coordinates sampling process (EI harnesses) with model year changes or technical changes together with OEM customers.
• Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills FastTrack System e.g. Complaints portal of LEONI; i.e. start and final closing of complaints.
• Supports the ordering of material for customer-repair and own stock.
• Electromechanical Engineering or similar degree.
• 2 years of experience in a similar position.
• Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques.
• Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
• Experience in automotive industry, harness makers is a plus.
• Spanish advanced (C1) mandatory. English upper-intermediate as a second language (B2).
• Assertive communication skills, proactive, decision making and service attitude.
• Competitive salary dependent on experience.
• Full-time indefinite contract.
• Immediate hiring.
• On-job-training.
• Promotion opportunities.
• Flexible working policy.

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.

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LEONI Wiring Systems Spain, S.L.U.