Associate - Digital Learning Developer II - Excellerate

Bring your creativity to an innovative and dynamic team of digital learning designers at JPMorganChase. Help shape the future of learning in the flow of work by creating engaging digital experiences that strengthen employee skills, knowledge and performance.

You will join a collaborative environment that combines learning design, technology, video, graphics and emerging approaches to create high-impact learning solutions and contribute to our gamified performance support platform.

Job summary

As a Learning Lead in our digital learning organization, you will have the opportunity to create learning solutions that promote learner engagement and improve employee skills, knowledge and job performance.

You will work alongside digital learning designers and technologists to identify, recommend, design and develop digital learning solutions that address critical business needs. As a hands-on designer and developer, you will create high-quality microlearning experiences, videos, graphics and other digital products while partnering with subject matter experts and business stakeholders from concept through launch.

Job responsibilities

• Design and develop innovative digital microlearning solutions that improve learning retention, employee performance and measurable business outcomes.
• Create high-quality videos, graphics and interactive learning experiences using tools such as Articulate Storyline, Camtasia and Adobe Creative Cloud, including Premiere Pro, After Effects, Illustrator, Photoshop and Animate.
• Apply design thinking, digital design, adult learning principles and agile development practices to create relevant and engaging learning experiences.
• Incorporate modern learner behaviors, digital innovations and social media trends, including video-first approaches inspired by platforms such as YouTube and TikTok.
• Partner with subject matter experts, business stakeholders and learning partners to identify performance needs and translate them into effective digital learning solutions.
• Manage multiple learning projects through the end-to-end design and development lifecycle, including needs analysis, design, development, quality review, approval, implementation and evaluation.
• Monitor project workload, timelines and capacity, proactively communicating progress, risks and blockers to stakeholders and leaders.
• Evaluate learning effectiveness and use learner and business insights to continuously improve solutions and key performance indicators.
• Collaborate with peers to share feedback, leverage content and design approaches, identify efficiencies and reduce future maintenance requirements.
• Explore emerging technologies, including AI-enabled tools, to improve the speed, quality and effectiveness of digital learning production.
• Contribute to an inclusive, collaborative team culture by sharing knowledge, supporting newer team members and continuously improving internal design and development practices.

Required qualifications, capabilities and skills

• Demonstrated experience designing and developing digital learning, video, graphics or other digital media solutions.
• Hands-on experience with digital design, video production or learning-development tools and the ability to quickly build proficiency with new technologies.
• Strong understanding of digital design and adult learning principles and the ability to translate complex information into concise, engaging learning experiences.
• Strong knowledge of current digital and social media trends, including video-first content approaches.
• Strong writing and visual communication skills, with the ability to craft compelling headlines, captions, descriptions and key messages.
• Strong collaboration and communication skills with the ability to partner effectively with subject matter experts, customers and internal stakeholders.
• Strong organizational and time-management skills, with demonstrated ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail and commitment to accuracy, usability and quality when developing and publishing learning solutions.
• Demonstrated analytical and questioning skills, including the ability to synthesize large amounts of information and identify key messages and performance needs.
• Demonstrated accountability, adaptability and ability to give and receive constructive feedback.
• Portfolio of work demonstrating relevant digital learning, video, graphic design or digital media capabilities.

Preferred qualifications

• Bachelor’s or master’s degree in instructional design, digital design technology, digital marketing or a related field, or equivalent relevant experience.
• Certification in digital learning or instructional design from a reputable institution and at least two years of experience in video production, graphic design or digital media solution development.
• Hands-on experience with Articulate Storyline, Camtasia and Adobe Creative Cloud, particularly Premiere Pro, After Effects, Illustrator, Photoshop or Animate.