IT Specialist

84 months experience in the field of Desktop Engineering

84 months experience with technical approaches in design, build testing and debugging problems

84 months experience in mobile device management (MDM) solution

84 months experience with Active Directory group policy standard

84 months experience with Networking concepts (DHCP, VLANS, ACLs, Firewalls, etc.)

84 months experience with organizational skills (effectively manages assigned tickets & queues; properly categorize, document ticket resolution in a timely manner) & ability to handle multiple tasks and shifting priorities (effectively prioritize impact vs. urgency. Ex. Technician is working on a non-urgent task like inventory update then a ticket comes regarding a field users' computer not turning on at all.)

84 months experience in Windows 11 including 64 bit operating systems

84 months of scripting language experience - Power Shell & VB Script preferred

84 months experience with client-based security management tools including anti-virus, PKI, HHD encryption, and general client-based security hardening

84 months experience with Window image deployment and package creation/management

84 months experience with advanced troubleshooting and support for VPN, VDI, 2 Factor Authentication and network printing

84 months active directory management experience

84 months experience with cyber security best practices and compliance.

(ex

not connecting a suspected infected computer to internal agency network during troubleshooting, confirming users have taking AUP training before technicians install software to access department email from their person phone. If a user reports a suspicious email, making sure users properly report suspicious emails received and properly handle the suspected email).

84 months experience with Client workstations hardware and operating systems

84 months experience analyzing and problem-solving hardware/software issues

84 months of engineer experience; research, analysis, planning and implementation

Certifications relevant to MS Windows