Salesforce Functional BA

Title: Salesforce Functional BA

Client

IBM

Location

100% Remote

Duration

6+ Months

Interview

Video

Genuine GC, USC only

Comm skills must be 10/10

No recent or multiple LinkedIn

EST/CST candidates first

REQUIRED SKILLS

Required Qualifications

• 5+ years of experience as a Salesforce Business Analyst, Functional Business Analyst, Functional Consultant, Product Analyst, or Salesforce-focused Product Owner.
• Strong functional understanding of Salesforce and experience supporting enterprise implementations or transformation programs.
• Strong implementation or functional experience with Service Cloud.
• Experience supporting Agentforce implementations, use cases, proofs of concept, or other Salesforce-based AI capabilities.
• Understanding of Agentforce concepts such as agents, topics, instructions, actions, grounding, guardrails, business processes, user journeys, security considerations, and escalation paths.
• Experience supporting Data Cloud solutions and understanding how enterprise data is sourced, matched, unified, governed, segmented, and activated.
• Strong understanding of Salesforce configuration, including objects, fields, record types, page layouts, Flow, permission sets, profiles, roles, validation rules, business rules, security, access, and automation.
• Experience creating features, user stories, acceptance criteria, functional requirements, process flows, data requirements, business rules, UAT scenarios, and traceability documentation.
• Experience facilitating discovery workshops, requirements sessions, process reviews, and functional solution discussions with business and technical stakeholders.
• Strong analytical, consulting, presentation, documentation, facilitation, and communication skills, including the ability to navigate ambiguity and challenge assumptions appropriately.
• Experience with product-management and Scrum practices, backlog refinement, sprint planning, UAT, defect triage, release readiness, and production transition.
• Experience operating in project-based, milestone-driven, Agile or iterative environments with distributed and offshore delivery teams.

Preferred Qualifications

• Prior experience as a Salesforce Administrator, Salesforce Functional Consultant, or hands-on Salesforce power user before moving into business analysis.
• Experience with Sales Cloud in addition to strong Service Cloud experience.
• Experience supporting greenfield Salesforce implementations and post-production enhancement programs.
• Experience working on AI-enabled business-process transformation initiatives and defining Agentforce use cases and functional requirements.
• Experience supporting Data Cloud use cases involving customer profiles, segmentation, activation, or data unification.
• Experience creating source-to-target mappings, interface requirements, data-validation rules, and other data-focused functional artifacts.
• Experience working with highly technical enterprise stakeholders and engineering-led organizations.
• Product ownership experience, including feature definition, prioritization, backlog management, and outcome measurement.
• Relevant Salesforce certifications such as Business Analyst, Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Data Cloud Consultant, or AI Specialist.