Mall Service Desk

Mall Service Desk - Kasrawy Group | Career Page

Mall Service Desk

6th of October City, Egypt Twin Tower Mall

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Job Openings Mall Service Desk

About the job Mall Service Desk

Position

Mall Service Desk Representative

Company Overview

Our portfolio includes Twin Towers Mall in prime locations at Sheikh Zayed.

We are committed to providing exceptional customer service and creating a welcoming and enjoyable shopping environment for our customers.

Job Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Mall Service Desk Representative. In this role, you will be the first point of contact for customers and will be responsible for providing excellent service and support to ensure a positive shopping experience.

Key Responsibilities

• Greet and welcome customers as they enter the mall, providing a warm and friendly atmosphere
• Assist customers with inquiries, complaints, and requests in a timely and professional manner
• Act as a liaison between customers and mall management, addressing any issues or concerns that may arise
• Provide information about the mall, its stores, and services to customers
• Handle cash transactions, including processing payments and issuing refunds
• Maintain a clean and organized service desk area
• Collaborate with other mall staff to ensure a smooth and efficient operation
• Participate in training and development programs to enhance knowledge and skills
• Adhere to all company policies and procedures, including security and safety protocols

Qualifications

• Fresh Graduates
• Previous customer service experience in a retail or hospitality setting is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Availability to work flexible schedules, including evenings, weekends, and holidays

We Offer

• Competitive salary
• Comprehensive benefits package, including health insurance and paid time off
• Opportunities for career growth and development within a dynamic and growing company
• A supportive and collaborative work environment where your contributions are valued and recognized

If you are passionate about delivering exceptional customer service and thrive in a fast-paced and dynamic environment, we would love to hear from you. Apply now to join our team at Kasrawy Group and be a part of creating unforgettable shopping experiences for our customers.

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