Senior Manager IT Applications & Asset Management

KEY RESPONSIBILITIES

• BAU Support Leadership: Provide operational leadership for the day-to-day support of Bancassurance and Investment Banking applications. Ensure service availability and stability through effective monitoring, incident and problem management, service-request fulfilment, change control, vendor coordination, support procedures, capacity planning and timely escalation, in line with agreed service levels and divisional policy.
• Team Management: Plan, direct, coordinate and review the work of the Business Applications Support team. Allocate activities and projects, assess work methods and outcomes, and resolve operational or service-delivery issues.
• Continuous Improvement: Drive system enhancements, automation, process improvements and user training across Bancassurance and Investment Banking applications to strengthen operational efficiency, controls and customer service.
• Project and Integration Leadership: Lead technical delivery for projects affecting Bancassurance, Investment Banking, Custody and Wealth Management applications, including integrations with core banking, digital, finance and third-party systems.
• Documentation and Reporting: Maintain comprehensive application documentation, including support procedures, project and incident reports, process and user manuals, presentations, technical plans, integration specifications and service-performance reports.
• Capability Development: Build team capability in Bancassurance and Investment Banking application support through workforce planning, coaching, knowledge transfer, targeted training, performance management and staff engagement.
• Resilience and Continuity: Develop and maintain business-continuity, disaster-recovery, monitoring and support procedures that minimise downtime and safeguard the availability, integrity and resilience of Bancassurance and Investment Banking services.
• Testing and Quality Assurance: Define and oversee testing methods for application changes, integrations, upgrades and fixes. Verify compliance with functional, security, performance and quality standards, and monitor defects through to resolution.
• Governance and Compliance: Review proposed software, vendor solutions and integrations to confirm compliance with architecture, security, regulatory, operational-risk and quality-assurance standards before acquisition or implementation.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

• Academic & Professional

Particulars

Detail

Specific Field or Qualification

Need Type

[4]

Education

Bachelor’s degree

Computer Science or Information Technology or Computer/Electronics Engineering

RQ

Master’s degree

Management / IT

AA

Professional Qualifications

MCP/MCSA/MCSE / MCITP / ITIL / RedHat

RQ

LINUX/UNIX Administration

AA

Cloud Management (Azure, AWS, OCI)

AA

Project Management (PMP, SCRUM, AGILE)

AA

Database Management

AA

• Experience

Total Minimum No of Years’ Experience Required

6

Detail

Minimum No of Years

Need Type

[5]

Operational and technical characteristics of a variety of payment platforms including Bancassurance, Investment and Wealth Banking and 3rd Party Integrations

6

ES

Understanding of Financial, Insurance, Wealth and Investment Services regulatory and audit regimen

6

ES

Basic budgeting, contracting, purchasing practices, policies and procedures

3

DS

Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems

3

DS

Principles of supervision and training

3

DS

Principles and procedures of quality assurance and security related to complex on payment systems and applications

3

DS

Principles and practices of application development and troubleshooting

3

DS

Effective analysis, communication, presentation and customer relationship skills

3

DS

Principles and practices of project management and administration

2

DE

Knowledge of relevant industry (banking) practise with experience on SOAP, Restful and Files integrations

6

ES

Principles of contract negotiation and administration

2

DE