Application Support Specialist

Are you interested in gaining insights into the operations of multinational clients listed in the **Global Fortune 500**? Would you enjoy working in a **diverse environment** where you can connect with colleagues from around the world? If so, we invite you to join us in helping companies navigate the complexities of **Value Added Tax (VAT)**. Come and be part of a **respected brand** and gain valuable expertise in this field while working alongside a global team!

Budapest is host to KPMG Global Services Hungary (KGSH), KPMG’s international **center of excellence for ** VAT **compliance ** solutions. Our team of multicultural professionals provides coverage in more than 40 countries with relevant language and technical skills.

**What we offer\***

• 3 days home office opportunity and flexible working hours
• Private health care coverage including dental services (Medicare)
• Eyeglasses compensation
• Collective life and accident insurance
• Wide range of Cafeteria elements (such as SZÉP Card, MOL Bubi, MOL Limo)
• Annual bonus may be awarded based on your and the Firm’s performance
• iPhone14 with subscription
• Referral bonus
• Internal coaching opportunity
• Sports opportunities and All You Can Move sportpass availability
• Compensation for long-distance commutes (for those who commute to work from outside the city limits)
• Relocation support for foreign candidates
• 3 paid days for volunteering and CSR activities
• In-depth professional training from beginner to advanced level
• Opportunity to participate in English and Hungarian language courses

**Key Responsibilities**

• Being the first point of contact for Technology-related issues and requests
• Management of incidents, problems, and access management tickets (lvl1-2 support) by solving issues and communicating with stakeholders (Business, other Technology units, 3rd party suppliers) or forwarding them to internal or external developers
• Taking ownership of tickets, following the lifecycle until resolution
• Coordinating resolution steps with different global groups
• Creating, updating, and maintaining the knowledge base
• Investigating issues via pre-acquired knowledge or through analyzing logs, databases (SQL Server), or code, based on the understanding of business processes

**Requirements**

• Affinity for the operation and maintenance of Microsoft-based applications and infrastructure
• Good understanding of general IT concepts (software, hardware, operating systems, networks, etc.)
• Strong team player with good collaboration skills
• Good written and spoken English
• Strong problem-solving skills and a proactive attitude
• Ability to work effectively under pressure
• Good communication skills

**Advantages**

• Degree in Economics or a related field
• Microsoft certification
• Working knowledge of Microsoft Azure services
• Experience working with global stakeholders

**\*Elements should be in line with company guidelines and policies.**