Demandware Technology

Job Title: Demandware Technology

Location

San Diego, CA

Duration: Contract/ full time

Job Description

Responsibilities

• Responsible for providing product support to users of the Demandware platforms (Digital, Order and Store).
• Supports and contributes to the growth of best practices for delivery of Demandware support services.
• Understand Demandware technologies and troubleshooting practices to ensure successful resolution of Demandware product issues.
• Complete assigned cases in queue with little or no supervision.
• Manage individual product issues to resolution.
• Contribute to the definition and evolution of Demandware methodologies, standards and best practices for support and product delivery
• Act as customer advocate interfacing with the Demandware teams.
• Provide technical guidance, mentorship, and coaching to internal and external technical resources regarding the support of their implementation and maintenance of ecommerce solutions based on Demandware best practices.

All your information will be kept confidential according to EEO guidelines.