Desktop Support

Knowledgeable (L1 Level, 1-3 years’ experience) with Windows OS Platform

Performs core Keep the Lights On (KTLO) services including; managing the problem ticket & service request queues, responding to monitoring alerts, execution of change controls, routine & preventative maintenance, performance tuning, and emergency troubleshooting & incident support

Oversees effective delivery of day to day support provided to end users across multiple branches

Adheres to operational standards, processes and service objectives in support of client infrastructure

Builds relationships that foster collaboration and partnerships to drive better strategies, processes and final product to the customer.

Ability to effectively handle multiple concurrent assignments in a fast paced environment

Innovative team player with strong analytical problem solving and interpersonal skills.

Good knowledge of industry best practices and trends

Installation, maintenance, and troubleshooting​

All your information will be kept confidential according to EEO guidelines.