Lead Application Support - Payments| Chennai

To support and operational management of critical business applications by ensuring service availability, incident resolution, performance optimization, stakeholder engagement, and alignment with operational and regulatory requirements.

• Provide online application, product configuration and batch support.
• Publish daily readiness report to stakeholders.
• Analyze issues received by incident management portal and provide clarification, solution and workarounds for them.
• Provide support to business queries including incident tracking and triaging.
• Communicating ticketing issues and upcoming production outage notifications to operations management leadership and respective groups.
• Coordinating with third party vendors and other application owners as and when needed.
• Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines.
• Publish weekly/Monthly/Ad-hoc reports as per business need.
• Provide environment support including environment monitoring, deploying fixes, enhancements, sanity test and batch support.
• Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for work arounds.
• Support admin activities like status reporting and metrics generation for stakeholders.
• Support application audit, disaster recovery testing and Pen testing activities.
• RCA on production issues and plan for permanent fixes.
• Adhere to SLA’s and deliver projects on agreed timeline.
• Experience in handling onshore stakeholders.
• Identifying vulnerability and involve in patching activities.
• Involve in documentation and compliance activities, Hands on DC -DR drill of applications

Experience

10 to 14 years

Qualifications

Engineering graduate or IT