Lead Business Analyst

Lead Business Analyst

This role works closely with various business stakeholders, cross-functional teams including Sales, Customer Service, Finance, IT and the Warehouse to support daily operations, identify areas for improvement, and help implement changes that drive business value. Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives.

General Responsibilities

Serves as a liaison between development teams and the internal/external customer or end user.

Follows an established requirements gathering process to identify requirements.

Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.

Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.

May develop user documentation or training materials

Create BRD, FRD and other business analysis documents

Translate business needs into functional specifications for system enhancements or workflow changes.

Document current-state and future-state process maps, data flows, and system interactions

Develop and maintain documentation for business processes, system configurations, and training materials.

Troubleshoot user issues and escalate as needed to senior analysts or development teams.

Assist with project planning, execution, and closure of organizational initiatives.

Collaborate with cross-functional teams to ensure alignment and effective implementation of processes.

Conduct data analysis to identify trends, patterns, and areas for improvement in performance.

Ensure compliance with relevant regulations and industry standards for processes, especially within the healthcare industry.

Provide hands-on support for business systems, with a focus on order processing and customer fulfillment.

Assist in configuration updates and related operational tasks.

Analyze current workflows and suggest opportunities to improve accuracy, speed, and customer experience.

Support business teams during system testing and validation phases.

Assist with building and maintaining operational reports and dashboards.

Analyze transactional data to identify trends or gaps impacting O2C performance.

Participate in system enhancements, including requirement validation, UAT support, and go-live monitoring.

Work with third-party vendors and internal developers to support integrations with other systems

Create user guides, process documentation, and training materials.

Help train end users with new functionality or system updates.

Skills and Qualifications

Strong understanding of Order-to-Cash processes, including order management, billing, collections, and revenue recognition

Familiarity with HealthCare applications, SQL, and project management methodologies.

Excellent communication skills; able to work with both technical teams and business users.

Detail-oriented with solid organizational skills and the ability to manage multiple priorities.

Ability to analyze complex problems, identify root causes, and develop effective solutions.

Strong analytical and problem-solving skills to identify areas for improvement and implement changes

Ability to work independently while collaborating in a team environment.

EDUCATION AND EXPERIENCE

10-15 + years of experience as a business analyst, preferably in healthcare or related industry.

10 years of experience in OTC process and applications in healthcare

Bachelor’s degree in Business, Information Systems MIS, or related field.

Experience working in Agile project management methodologies

Experience working in ServiceNow Agile, Jira, Excel