NOC Support Engineer

About Us

At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.

As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.

You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.

Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.

Join us and help shape the future of technology across APAC.

NOC Support Engineer

Stationed in Guangzhou and remote work for Hong Kong projects.

Responsibilities

• provide 7x24 Network monitoring
• 1st tier Network support
• Alert monitoring
• Raise ticket if have incoming queries and pass to 2nd tier support
• Reply emails to customer
• Follow standard procedure to generate data and report

Working hours

12 hours per day, 4 working days per week during Friday to Monday, 8am-8pm

Requirements

• Degree holder
• in telecommunications, information technology, computer science or related discipline
• Holder of Cisco CCNA will be advantage
• Preferred with 1-2 year(s) of work experience in IT or telecommunication industry
• knowledge of networking technologies including switching, routing, firewall will be advantage
• Good command of spoken and written English and Chinese

Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.

As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice for Job Applicants.

At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.