ServiceNow Developer (Remediation & Testing)

Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform.

Key Responsibilities

• Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations.
• Develop, customize, and maintain ServiceNow applications, workflows, and integrations.
• Analyze and remediate issues arising from platform upgrades, migrations, or new implementations.
• Design, execute, and support functional, integration, regression, and user acceptance testing (UAT).
• Identify, troubleshoot, and resolve application defects and performance issues.
• Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions.
• Develop and maintain test plans, test cases, and test scripts.
• Support ServiceNow upgrade testing and ensure compatibility with new releases.
• Perform root cause analysis and implement corrective actions for recurring issues.
• Ensure adherence to ServiceNow development best practices and governance standards.
• Prepare technical documentation and provide knowledge transfer to support teams.

Requirements

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of hands-on experience in ServiceNow development and administration.
• Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
• Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform.
• Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing.
• Experience with ServiceNow upgrades and release testing.
• Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with ITSM, ITOM, HRSD, or CSM modules.
• Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow.
• Previous experience in large-scale ServiceNow implementation or transformation projects.

Key Skills

• ServiceNow Development
• Remediation & Defect Resolution
• Testing & Quality Assurance
• ServiceNow ATF
• JavaScript
• REST/SOAP APIs
• Flow Designer
• Upgrade Testing
• Troubleshooting & Root Cause Analysis
• Agile/Scrum