Helpdesk Technician

• Diagnosing and/or resolving anomalies related to various technological bases, particularly computer systems (software and hardware) reported by local users
• Assisting users in the use of computer equipment (printers, video conferencing rooms)
• Collaborating in the implementation of technological projects and new equipment
• Supervising equipment and technologies to maintain process control standards, security, and product quality
• Communicating with various stakeholders of diverse profiles (Management, Directors, Business, Engineering, etc.)

Requirements

• Bachelor's degree in IT field
• Over 3 years of experience in Field Support (first-line user support on-site)
• Experience in diagnosing and/or resolving anomalies related to various technological bases, including computer systems (software and hardware) reported by local users
• Customer Support experience
• Ability to understand various systems and equipment, their functionalities, and how they fit into an ecosystem
• Strong communication and teamwork skills
• Proactive in proposing solutions to problems
• Proactive in suggesting improvements to platforms and/or tools to enhance day-to-day work
• Ability to adapt communication to various stakeholders encountered in daily interactions (Management, Directors, Business, Engineering, etc.)
• Availability to participate in on-call prevention activities

Benefits

• Attractive and transparent remuneration system
• Professional development in an international environment
• Additional benefits package
• The ability to implement your own ideas
• Good work atmosphere