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Manager-Product Development-Technology/Digital Product Owner

EXL Talent Acquisition Team
Location
Pune, Maharashtra, India
Workplace
Hybrid
Employment
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Salary
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Posted 1mo ago

Drive overall performance and manage FNOL team and process deliverables. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines

Caters to new claim filing related to damage/s to our customers dwelling, contents, vehicle, and liability.

Responds to basic claim status inquiries such as claim payment details, claim process and guidelines and Turnaround time.

Transfers calls to adjuster/different departments as applicable.

Bachelor or Associate Degree in any stream 5-8years experience in any BPO Voice process preferably with Leadership background

Skills

  • Attention To Consistency
  • Computer-based Applications and Computer Operations
  • Internal Communications
  • Leadership Capabilities
  • Microsoft Office
  • Working under Pressure

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