IT Help Desk Technician

History

Martin County Hospital District (MCHD) was organized in 1967 and has boundaries coterminous with Martin County, Texas. It is located in the heart of West Texas. Opened in 1949, the hospital was originally located near downtown Stanton. This facility served the community well for many years but was replaced with a state of the art 18 bed facility in 2012. The new facility is located on I20 and has been designated as a Critical Access Hospital.

POSITION PURPOSE

The Help Desk Technician provides first-line technical support to employees and authorized users throughout the organization. This position is responsible for receiving, documenting, troubleshooting, and resolving hardware, software, network, telecommunications, and user-access issues. The Help Desk Technician ensures timely and professional customer service while escalating complex issues to appropriate IT personnel. This position plays an important role in supporting clinical and business operations by helping maintain the availability, security, and reliability of technology systems. One to three years of experience providing technical support, help desk support, desktop support, or related IT experience preferred. Experience supporting Microsoft Windows and Microsoft 365 environments preferred. Experience in a healthcare or other highly regulated environment is preferred but not required.

Education

Education and/or experience in IT support responsibilities, preferred

Licenses/Certificates

IT related certificate is preferred but not required.

Experience

One (1) to Three (3) years experience as an IT Support Help Desk or other IT related position.

Mission Statement

Committed to excellence, Martin County Hospital District will provide the highest quality, compassionate care to improve the lives of those we serve.

Vision Statement

Martin County Hospital District strives to ensure the availability and viability of patient-centered primary and specialty care in a rural setting.

Martin County Hospital District is an equal opportunity employer that is committed to diversity, strong morals, values, and ethics. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.