Technology Specialist

Job Overview

The Tech Support Specialist provides solutions to problems in the technology discipline without supervisory approval and will evaluate and select solutions from established operating procedures and / or scientific procedures.

Key Tasks and Responsibilities

• Direct and manage software product contracts from beginning to end, including procurement, development, service control, and consultants
• Compile and maintain inventory of company software and systems assets to track their corresponding licenses
• Advise and define license recommendations that support business goals, in collaboration with senior management and stakeholders
• Negotiate terms, conditions of sale, and warranties of software applications with key suppliers, vendors, and service providers
• Assist the Contract Manager and/or Purchasing/Procurement Manager in developing and implementing all software purchasing policies
• Research and make recommendations on software products and services in support of procurement and development efforts
• Monitor licenses for compliance with organizational needs and requirements, including follow-up checks for corrective action
• Administer license change management and license closure. Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent licensing activities and best practices

Essential Qualifications and Education

• Minimum Bachelor’s degree in computer science, computer engineering or related field or equivalent work experience
• ITIL Certification nice to have
• 1+ year work experience; work experience waived with higher than minimum Degree requirement
• Solid working knowledge of current IT technologies, licensing, and data privacy regulations
• Excellent customer service skills
• Strong written, oral, and interpersonal skills
• Ability to conform to shifting priorities in a high-pressure environment

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