IT Shift Support

• To provide support to end users in resolving IT application incident/issue in accordance to sets of procedures (reading code/logs file/ databases)
• Track, follow-up, and resolve outstanding cases/ incidents in a timely fashion
• Timely escalation to the application development team or vendors to ensure issues are resolved timely.
• To proactively perform continuous process improvements as applicable
• Creating and maintaining user manuals, technical manuals and support documentation according to best practices
• Virtual meeting with senior to eliminate the outstanding incidents about the root cause and resolution
• Diploma holder or above in Software Engineering/ Computer Science or equivalent practical experience
• Proficiency in basic knowledge in MySQL Query, Oracle, Microsoft applications
• Ability to speak/read/write Mandarin is essential (To Support China Region)
• 1-2 years of relevant working experience in manufacturing environment would be an added advantage
• A team player with a strong sense of responsibility and urgency of details
• Fresh graduates are encouraged to apply
• 3 or 4 days’ work weekly on rotating basis

Salary Range

• Starting range RM2,400 to RM3,200