IT Support Specialist

Device & Systems Management

• Administer and support Mobile Device Management (MDM) platforms (e.g., Kandji, Jamf, Microsoft Intune).
• Configure and manage endpoint security, software updates, application deployment, and encryption protocols.
• Maintain functionality and security of laptops, mobile devices, and tablets.

IT Asset Tracking

• Maintain and update the IT asset register, including laptops, peripherals, mobile devices, and software licenses.
• Track inventory lifecycle from procurement to decommissioning.
• Conduct routine audits of IT hardware and software assets.

Software Deployment & Monitoring

• Deploy and manage software applications across all systems, ensuring version consistency.
• Monitor system performance and proactively address issues using relevant tools (e.g., Nagios, Datadog, Google Admin).
• Ensure timely updates, patches, and upgrades across devices and servers.

Cybersecurity & Compliance

• Implement and maintain cybersecurity policies, including access control, firewalls, antivirus, and threat detection.
• Support company-wide initiatives on data privacy (NDPR compliance) and internal data protection policies.
• Respond to and document security breaches or incidents.

User Support & Onboarding

• Provide Tier 1 support for hardware, software, and connectivity issues.
• Set up user accounts and devices and train new employees on company tools and best practices.
• Support remote troubleshooting and escalate complex issues when needed.

Documentation & Reporting

• Maintain detailed documentation of system configurations, IT policies, and troubleshooting logs.
• Prepare monthly reports on asset usage, system uptime, and IT incidents.
• Support the procurement process by advising on technology needs and vendor options.

Requirements

• Bachelors degree in Computer science, Information Technology or related field
• 2-4 years of experience in IT Support, help desk or technical support role
• Strong knowledge of Windows or macOS operating systems
• Familiarity with networking concepts