Network Administrator

Network Administrator

The Network Administrator reports to the Manager, Managed Services and works directly with customers to provide day-to-day network administration and troubleshooting support. This position also occasionally participates in other areas and projects, such as circuit activations, managed services on-boarding, and performing configurations, installations, and upgrades on customer contracts.

Key Responsibilities/ Duties

• Serve as a direct point of contact for customer, service provider and internal staff interaction.
• Monitor and maintain operating systems, network configurations, software applications, and hardware.
• Administer and monitor system availability and performance tools.
• Add and enhance monitoring objects for SNMPC and various systems.
• Troubleshoot and resolve complex problems.
• Solve or document and further escalated issues as needed.
• Update and create internal articles and/or documentation.
• Work closely with internal and external customers.
• Trouble shoot equipment connectivity and perform layer 1-3 troubleshooting.
• Perform loop testing to determine and isolate problems on the path.
• Provide technical support to internal staff as well as external customers.

Knowledge, Skills, Abilities, and Behaviors

• Excellent written and verbal communication skills.
• Able to work independently and within a customer oriented, positive team environment.
• Demonstrate excellent attention to detail.
• Ability to multi-task efficiently, work independently and/or as a part of a team.
• Able to learn and adapt to new technologies through self-directed training.
• Ability to interact with clients in a professional, articulate manner.
• Strong written and verbal communications skills.

Education/ Experience

• 3+ years of progressively responsible, hands-on operations experience in a high availability network and data center environment.
• SQL Server administration and/or management experience.
• Significant experience with IIS, Active Directory, Windows networking administration, and knowledge of web technologies.
• Linux administration.
• Comprehensive knowledge of Windows operating systems for servers and workstations, including Windows Server 2008.
• VB and batch scripting experience.
• Working Knowledge and Understanding of DNS.

Certifications

• Networking, Microsoft, and VMWare certification preferred.