Data Analyst

Data Analyst

Job Duration

12 months + possible ext.

Job Address

Oakland, CA 94612

Work Location Type

Hybrid

• ServiceNow FSM Administrator
• Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.

Key Responsibilities

• Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
• Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
• Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
• Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
• Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
• Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.

Required Skills & Qualifications

• Experience: 3+ years of direct experience with ServiceNow Platform Administration.
• Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
• Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is Mandatory.

Certifications

ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is MANDATORY.

This is a hybrid role

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.