Senior Engineer - Cyber Security - Managed Services

Job Description

• Provide L2/L3 technical support for managed cyber security solutions within a 24×7 Managed Services environment, including shift-based operations
• Investigate, troubleshoot, and resolve security technology incidents and service requests escalated by the Security Monitoring team or customers
• Provide technical support for firewalls, endpoint security, WAF, NAC, VPN, and other security technologies within the managed services portfolio
• Perform routine operational activities, health checks, configuration verification, and approved security policy modifications
• Manage incidents, service requests, problems, and changes in accordance with ITIL best practices and established operational procedures
• Ensure timely incident resolution, accurate ticket updates, appropriate escalation, and compliance with agreed Service Level Agreements (SLAs)
• Coordinate with the Security Monitoring team, L3 engineering teams, vendors, and customers to facilitate effective incident resolution
• Maintain technical documentation, troubleshooting records, knowledge articles, operational reports, and shift handover records
• Identify recurring technical issues and contribute to service improvement, operational efficiency, and service quality initiatives
• Maintain customer security, confidentiality, and operational standards while continuously developing technical expertise through training and professional certifications

Person Specification

• Bachelor's degree in Cyber Security, Information Technology, Engineering, Computer Science, or a related discipline
• Minimum 3+ years of experience in the cyber security domain
• Exposure to cyber security technologies such as firewalls, endpoint security, web application security, or security monitoring solutions
• Good understanding of cyber security principles, security controls, and industry best practices
• Professional certifications such as Check Point, Palo Alto, Imperva, F5, Fortinet, Cisco Security, or equivalent
• Strong analytical, troubleshooting, and problem-solving skills
• Good communication and teamwork skills with a willingness to learn and develop technical expertise