Tier 1 Help Desk Technician - Miller Electric Company

About Us

We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.

Job Summary

Tier 1 Help Desk Technician

Are you looking for a rewarding career as a Tier 1 Help Desk Technician?Do you thrive in a team-focused environment where serving others is at the heart of what you do? If so, you may have just found your ideal opportunity.

For nearly 90 years, Miller Electric Company has been a proud signatory contractor with the IBEW, employing the most experienced and highly trained workforce in the industry. Our success is rooted in our core values—trust, collaboration, safety, quality, community, and stewardship—and in how we bring these values to life every day.

The Tier 1 Help Desk Technician provides desktop and end-user support for all Local Area Network (LAN) users. This includes all computer installs and upgrades, hardware and software moves/adds/changes, and LAN administration.

Benefits

• Medical and Dental (100% of the premium covered by Miller Electric)
• 401k retirement with company matching
• Vision plans
• Disability Insurance
• Basic and Supplemental Life Insurance
• Flexible Spending Accounts
• Travel Accident Insurance
• Paid Vacation & Holidays
• Tuition Reimbursement Program
• College Coach Services

Essential Duties & Responsibilities

• Essential Job Functions:
• Provides computer desktop hardware support by installing workstations, cable connections, printers, fax machines and telephone equipment for new or relocated users.
• Perform troubleshooting activities for equipment.
• Install software applications in accordance with licensure agreements.
• Installs and sets up telecommunications equipment, including land phones, personal digital assistants and cell phones.
• Provide copier, printer and facsimile machine support by troubleshooting, changing toner and notifying vendors if repair or replacement is necessary.
• Works a standard weekly schedule of 40 hours with overtime as required.
• Performs other duties as required

Non- Essential Job Functions

• May set up video or phone conferencing
• May provide basic computer training to new hires
• May provide basic software training to new hires

Knowledge, Skills, and Abilities

• Must have basic computer, networking, and telecommunication knowledge with an understanding of how they work.
• Must have excellent troubleshooting abilities
• Must be capable of learning and troubleshooting various software programs as needed
• Software options may include commercial off the shelf or proprietary company products such as JD Edwards, Conest, BluBeam, AutoCAD, ToolWatch, etc.
• Must be able to use some or all of the following technologies: Microsoft Active Directory Network Environment, Microsoft Windows Server 2012, TCP/IP, SQL, VMWare, and Microsoft Windows 7-10, Google Apps.
• Must possess interpersonal skills to accept assignments and communicate technical issues to end-users, vendors, and other network support personnel.
• Must effectively interact with Management, End-Users, Customers, Contractors, Teammates, and Vendors
• Must possess excellent customer service skills with the ability to resolve issues in a timely manner without supervision

#miller JG-#LI

Qualifications

• High school graduate
• 1-3 years of related experience
• Help desk experience preferred

Physical Demands

Must be able to lift 50lbs

Kneeling/ Climbing/ Walking

Equal Opportunity Employer

As a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees

There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.