Desktop Support

Desktop Support - Merrifield, VA - Contract - $20-30 Per HR

This position involves providing technical support in a dynamic environment, requiring excellent communication skills and the ability to diagnose and resolve hardware and software issues. The role is based in a regional location and requires hands-on experience with a variety of technologies. The position is contract-based, with opportunities for growth and learning.

Key Responsibilities

• Diagnose and resolve hardware and software issues for end users.
• Provide excellent customer service and maintain a professional presence.
• Collaborate effectively with team members in a fast-paced environment.
• Adhere to standard operating procedures and document solutions.
• Utilize ticketing systems to manage and track support requests.

Qualifications

• 1-5 years of experience with troubleshooting Windows operating systems.
• Experience with productivity software such as email and cloud storage applications.
• Basic networking knowledge including IP and DNS.
• Basic cybersecurity knowledge including multi-factor authentication and phishing awareness.
• Strong interpersonal and communication skills.

Core Technologies

Windows OS | Productivity Software | Networking | Cybersecurity | Ticketing Systems

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy on our web site or here (https://www.mitchellmartin.com/privacy-policy).

Benefits

Learn more about our benefits offerings on our web site or here (https://www.mitchellmartin.com/careers/benefits-perks)

Onboarding Expectations

Learn more about our Onboarding Process on our web site or here (https://youtu.be/rjV_NFYjyY4)

EEO Statement

Learn more about our EEO policy on our web site or here (https://www.mitchellmartin.com/eoe-statement)

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