Platform Support Specialist

Company

Marsh McLennan Agency

Description

Platform Support Specialist

We are seeking a Platform Support Specailist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Platform Support Specailist, you will work closely with corporate Agency Management Program leads as well as IT and operational leads across MMA. You will be responsible for all aspects of Applied Systems Agency Management components. Overseeing and providing a hands-on approach to supporting the national instance EPIC as well as all points of integration.

What you need to have

Technical Skills

• 3+ years of in-depth technical knowledge of the Applied Systems Agency Management System (Browser version)
• In-depth knowledge of the Applied system(s) being used, such as Applied Epic, Indio, CSR24, and other Applied solutions.
• Proficiency in system installation, configuration, and administration.
• Understanding of system integration and API management with Third-party applications that interface with Epic
• Knowledge of system security best practices and data privacy regulations.
• Ability to troubleshoot and resolve technical issues related to the Applied system(s).
• Familiarity with system upgrades, patch management, and performance optimization.

Communication Skills

• Strong verbal and written communication skills to effectively communicate with users, stakeholders, and technical teams.
• Ability to explain complex technical concepts to non-technical users.
• Active listening skills to understand user requirements and address their concerns.
• Collaboration skills to work effectively with cross-functional teams and vendors.

Organizational Skills

• Strong problem-solving and analytical skills to identify and resolve system issues.
• Attention to detail to ensure accuracy and data integrity within the Applied system(s).
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Time management skills to meet deadlines and handle system maintenance and upgrades.
• Documentation skills to maintain system configurations, procedures, and user guides.

User Support and Training

• Ability to provide technical support to users, troubleshoot issues, and provide guidance on system usage.
• Ability to monitor and react to system events. Escalation with internal and external resources as appropriate
• Continuous Learning:
• Willingness to stay updated with the latest advancements and updates in the Applied system(s).
• Proactive approach to learning new features and functionalities of the Applied system(s).
• Ability to adapt to changes and implement system enhancements as required.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.