Business Application Specialist

Business Application Specialist - Motravay.mu | Career Page

Business Application Specialist

Port Louis, Mauritius Motravay Jobs

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Job Openings Business Application Specialist

About the job Business Application Specialist

PURPOSE OF THE JOB

The job incumbent shall install and maintain computer applications and often adjust or reconfigure standard off-the-shelf applications including and not limiting to PowerBI, Business Central, SQL Server and tailor them to meet the specific needs of the organization or individual users. He/She shall play a primary role in selecting or recommending applications based on user needs and also provide applications-related training, technical support, and troubleshooting assistance.

1. ROLE & RESPONSIBILITIES

1.1 Duties

IT Technical Support

• Provide training to fellow team members on project rollouts, latest technologies and assist with their development.
• Perform implementation, configuration and testing of proposed solution as per project implementation plan.
• This role involves day-to-day tasks related to data analytics & improving exhaustiveness and quality of data, integration of multiple systems

Team Management

• Recruit, train, and develop a high-performing IT Business Applications team.
• Foster a collaborative and inclusive work environment, promoting professional growth and encouraging innovation within the team.
• Conduct performance evaluations, provide feedback, and address any performance-related issues.

Application Development and Implementation

• Oversee the design, development, testing, and deployment of IT applications that support various business functions, such as ERP systems, CRM, HRIS, financial systems, PowerBI, JetReport and more.
• Ensure that all applications are scalable, reliable, secure, and compliant with relevant regulations and industry best practices.
• Collaborate with cross-functional teams to gather requirements and facilitate seamless integration between different applications.

Application Support and Maintenance

• Establish robust application support processes, including incident management, problem resolution, and continuous improvement initiatives.
• Monitor application performance, identify potential issues, and take proactive measures to maintain high availability and optimal performance.
• Coordinate with IT operations teams to ensure smooth deployments, updates, and upgrades of applications.

Compliance and Security

• Ensure that all IT applications adhere to relevant data security and privacy standards. - Implement and maintain necessary controls and measures to safeguard sensitive information.

Leadership and Strategy

• Develop and communicate a clear vision and strategic direction for the IT Business Applications department in alignment with the overall IT and business objectives.
• Collaborate with senior management and other stakeholders to identify business needs and align IT application initiatives to meet those needs effectively.
• Set departmental goals, objectives, and KPIs, and lead the team in achieving and exceeding them.

Vendor Management

• Collaborate with vendors and third-party service providers to evaluate, select, and implement external IT solutions when necessary.
• Negotiate contracts, service level agreements (SLAs), and maintain strong vendor relationships to ensure quality and cost-effective services.

Budget and Resource Management

• Prepare and manage the department's budget, ensuring efficient allocation of resources for various projects and initiatives.
• Monitor expenses and identify cost optimization opportunities without compromising on quality.

Supplier Management

• Assist in the identification of suppliers.
• Participate in selection of supplier.

Hardware

• Use appropriate tools during intervention to ensure accuracy.

Data Analysis

• Performing analysis to assess quality and meaning of data.
• Working with programmers, engineers, and management heads to identify Process improvement opportunities, propose system modifications, and devise data governance strategies. - Create or Enhance PowerBI dashboards

Systems Maintenance and Development

• Work on a reliable and stable 24/7 network for all our offices through cable and WIFI. - Maintain and contribute to the development of IT Network.
• Maintain all IT system work flows.
• Actively participate in developing, planning and implementing IT systems. - Proactively keep up to date with new & emerging technologies.
• Monitor and test application performance for potential bottlenecks, identify possible solutions and implement relevant solutions.

Support and Training

• Supervise desktop and system support.

General

• Assist, participate and represent the company on project meetings and forum of discussions for related projects.

Cyber Security

• Stay up-to-date on information technology trends and security standards.

2. KNOWLEDGE, SKILLS AND ATTITUDE

2.

1 Knowledge of, Skill in & Attitude to

• Ability to manage multiple projects from beginning to completion.
• Ability to run more advanced queries and execute scripts.
• Proficiency with SQL and an understanding of relational database systems.

Operating systems

Familiarity with Mac, Linux, and Microsoft operating systems.

- Security

A fundamental understanding of computer and internet security.

Networks

Knowing the essentials of networking issues, like network access and IP services. - Customer Focus Commitment to customer satisfaction.

• Flexibility The ability to readily modify, respond to, and integrate change with minimal personal resistance.

Strong analytical skills

demonstrated ability to bring high level, complex customer issues to resolution.

• Very good verbal, written communication in both English and French.

3. QUALIFICATIONS & EXPERIENCE

• Bsc in Computer Science Engineering, or relevant software/computer related fields. - 3 to 5 years of experience in a similar position would be an advantage.
• Exposure to object-oriented programming (C#, .NET), Data Warehouse, ERP or/and PowerBI.
• Participate in Disciplinary Committee / grievance as required, whenever required.
• Ensure optimised organisational behaviour to make businesses operate more effectively. - Ensure user manual/s are available to staff.

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