Product Manager, CRM & Sales Ops (Associate Director)

Job Description

As a Technical Product Manager, you will own and manage the product throughout its lifecycle, ensuring it delivers business value, supports user needs, and aligns with strategic priorities. You will partner with business stakeholders, technical SMEs, and delivery teams to define product vision, prioritize the backlog, and guide delivery of technical solutions. This role requires a balance of strategic thinking and technical understanding.

What will you do in this role

• Own and manage the product across its full lifecycle, ensuring alignment to business needs, user experience, and strategic outcomes
• Define and evolve the product vision, strategy, roadmap, and priorities to maximize value delivery and long-term sustainability
• Lead discovery and requirement definition activities
• Create, maintain, and prioritize the product backlog, ensuring alignment to agreed priorities
• Review requirements, change requests, and proposed solutions to ensure alignment with business objectives, technical feasibility, and regulatory needs
• Drives delivery of product enhancements and releases through the agreed delivery and change management process
• Monitor product performance, adoption, feedback, and key metrics
• Identify risks, issues, dependencies, and impacts, and define mitigation actions to support successful delivery
• Provide overall leadership, guidance, and management of all aspects of a given solution, including requirements gathering, enhancements delivery plan and implementation
• Partner with business stakeholders, technical SMEs, solution architects, and development teams to translate needs into clear product solutions
• Facilitate communication and coordination across delivery squads, stakeholders, and senior management

Requirements

• Bachelor’s degree in information technology, Computer Science or any Technology stream
• At least 7 years of experience in technical product management, service delivery and other related IT positions
• Solid knowledge of SDLC processes, including requirements, design, implementation, testing, deployment, and maintenance
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences
• Ability to work both independently and collaboratively in a customer-focused environment
• Proven background in strategic planning
• Demonstrated ability in stakeholder management and cross-functional collaboration
• Strong understanding of technical and business processes impacts to support informed decision-making
• Familiarity with product management and agile methodologies
• Proven ability to lead technical squads and coordinate end-to-end delivery
• Ability to manage multiple priorities and lead complex technical initiatives

Preferred

• Exposure to larger-scale transformation or enterprise delivery
• Familiarity with product metrics, adoption, and performance monitoring
• Solid technical background beyond product management
• Exposure to regulated or highly governed environments

What we offer

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Pension and health (Canadian Medical) contributions
• Internal reward system plus referral program
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport card, Vodafone, Raiffeisen Bank and Foodora discount programs
• Up-to-date laptop and iPhone, parking in the garage, showers, refreshments
• Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now!

Know anybody who might be interested? Refer this job!

The date shown below is the earliest possible closing date for this posting. However, we sometimes extend the job posting period as needed, so please feel free to apply anytime you see the "Apply" button available. You may also reach out to the recruiter directly via https://www.linkedin.com/in/badumtss/

Additional location(s) Compensation Information

Required Skills

Agile Methodology, Collaboration, Communication, Customer-Focused, IT Service Delivery, Prioritization, Product Management, Software Development Life Cycle (SDLC), Stakeholder Management, Strategic Planning

Preferred Skills

Enterprise Service Delivery, Large Scale Transformations, Performance Monitoring, Product Adoption, Regulated Industries, Technical Acumen

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

Yes

Travel Requirements

10%

Flexible Work Arrangements

Not Applicable

Shift

Not Indicated

Valid Driving License

No

Hazardous Material(s)

N/A

Job Posting End Date

11/6/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.