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IT Support Technician - Temp 6-month contract

Myomo · Burlington, MA, MA, United States · Onsite

About Myomo

1 open job
100100

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Actively hiring

Still listed on the employer's own board · publishes a salary range · How we score

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  • Still listed on the employer's own board
  • Publishes a salary range

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IT Support Technician - Temp 6-month contract at Myomo. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

IT Support Technician - Temp 6-month contract

Department

Information Technology

Employment Type

Temporary

Location

Burlington, MA

Compensation

$31.00 - $34.00 / hour

Description

The IT Support Technician provides onsite support for employees at the Burlington office and filed personnel. This role resolves day-to-day hardware, software, account, printer, phone, and conference room issues; prepares and deploys devices; and tracks requests through the company’s in-house web-based ticketing system.

Key Responsibilities

  • Respond to employee requests, prioritize tickets, document work, and follow issues through to resolution or escalation.
  • Troubleshoot Windows laptops, Outlook, Teams, printers, basic conference room hardware, and desk setups, both in person and through remote support tools.
  • Prepare and deploy laptops and iPhones, including device setup and enrollment through Microsoft Intune.
  • Provision and deprovision user accounts in Microsoft Entra ID as part of onboarding and offboarding; complete approved group, license, and web portal access changes.
  • Set up employee workstations, maintain laptops, coordinate hardware orders and requests, and keep device inventory accurate.
  • Provide routine support involving Exchange, SharePoint administration, and PaperCut Hive within assigned access and procedures.

Skills, Knowledge & Expertise

  • Hands-on experience with Microsoft Entra ID user account provisioning and group management is required.
  • One (1) to three (3) years of helpdesk experience preferred; candidates with relevant hands-on experience and a strong work ethic are encouraged to apply.
  • Ability to troubleshoot Windows devices and common Microsoft 365 user issues, communicate clearly with employees, and keep accurate ticket notes.
  • Organized, dependable, and comfortable learning company-specific systems and processes.
  • Excellent diagnostic and problem-solving skills
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • Good knowledge of internet security and data privacy principles
  • Good interpersonal skills
  • Experience with Microsoft Intune and ScreenConnect is preferred, but is not required.

Skills

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