SAP WM Support Consultant

Key Responsibilities

• Manage incidents, service requests, and change requests through the organization's ticket management system.
• Monitor and resolve support tickets in accordance with agreed SLAs and KPIs, ensuring timely and high-quality service delivery.
• Perform issue analysis, root cause investigation, and solution implementation for SAP WM/EWM-related incidents.
• Participate in workshops with business stakeholders to understand requirements and propose effective SAP standard solutions.
• Support system integration activities between SAP EWM/WM and related modules such as SAP MM, SD, PP, and TM.
• Configure and maintain SAP WM/EWM functionalities, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory processes.
• Prepare and execute unit, integration, and user acceptance tests, ensuring solution quality and business process coverage.
• Investigate and resolve application issues, defects, and process inconsistencies, performing root cause analysis where required.
• Create and maintain functional specifications, configuration documentation, process flows, and training materials.
• Collaborate with developers on functional specifications, enhancements, reports, forms, and interface requirements.
• Provide end-user support, knowledge transfer, and training to key users and business teams.
• Contribute to continuous improvement initiatives by identifying opportunities to optimize warehouse and logistics processes.
• Take responsibility for resolving medium-complexity issues and change requests.

We are looking for someone who

• Has experience in SAP Logistics and Supply Chain Management and worked in SAP S/4HANA environments
• Has a good understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory.
• Is familiar with SAP configuration and testing activities and can support defect analysis and resolution.
• Understands the integration of SAP EWM/WM with other SAP modules such as MM, SD, PP, and TM.
• Has experience working in application support and incident management environments, with an understanding of Service Level Agreements (SLAs) and ticket prioritization.
• Is familiar with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar ticketing platforms.
• Has experience analyzing, troubleshooting, and resolving incidents, service requests, and change requests within agreed SLA targets.
• Has knowledge of SAP EWM (Extended Warehouse Management)
• Has experience preparing and executing unit tests, integration tests, and user acceptance testing.
• Is capable of analyzing issues, identifying root causes, and proposing practical solutions.
• Is proactive, customer-focused, and eager to expand their knowledge of SAP warehouse and logistics processes.
• Can work independently on assigned tasks while escalating complex issues when appropriate.
• Has German language skills.