Senior Product Manager

About NationsBenefits

At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain.

About Role

We are seeking an experienced Senior Product Manager to own and drive the strategic direction of our Nations Vision product ecosystem — a multi-tool platform supporting hundreds of clients across the vision benefits landscape. The ideal candidate brings deep analytical rigor, unwavering attention to detail, and a relentless commitment to product quality and accuracy. This is a hands-on leadership role requiring someone who can navigate complex, interconnected systems — fee schedules, provider networks, plan configurations, and claims processing — while maintaining the trust of hundreds of clients who depend on flawless execution.

Key Responsibilities

Product Ownership & Strategy

• Own the end-to-end product roadmap for the Nations Vision platform, balancing client needs, business priorities, and technical constraints
• Translate complex business requirements into clear, actionable product specifications.

Core System Management

• Provider-Facing Claims Portal

Drive continuous enhancement of the provider portal, delivering new features that improve speed and accuracy for end users

• Fee Schedule Design & Configuration

Oversee the accuracy, configuration, and maintainability of fee schedules across the platform; champion self-service configuration tools that empower Operations teams

• Provider Network Mapping

Manage the configuration and integrity of provider network data, ensuring accurate mapping across geographies and specialties

• Plan Access Restrictions

Direct the setup and validation of plan-level access rules, benefit tiers, and eligibility parameters

• Claims Processing Engine

Partner with engineering to optimize claims adjudication logic, troubleshoot processing issues, and ensure accurate, timely claim outcomes.

Quality & Accuracy Focus

• Establish and monitor quality benchmarks across all product tools and workflows
• Proactively identify data integrity issues, configuration errors, and process gaps before they impact clients
• Drive continuous improvement initiatives to reduce errors, increase automation, and enhance system reliability
• Conduct regular audits and root-cause analyses, implementing preventive measures when issues arise.

Cross-Functional Collaboration

• Serve as the primary product liaison between engineering, operations, client services, and leadership
• Communicate product updates, risks, and roadmap changes clearly to both technical and non-technical stakeholders
• Partner with client-facing teams to understand pain points and translate feedback into product enhancements
• Collaborate with QA to define testing protocols that ensure system accuracy at scale.

Client & Stakeholder Management

• Support hundreds of client configurations, ensuring the platform scales without sacrificing accuracy.
• Address escalations related to fee schedules, network mapping, or claims discrepancies with urgency and precision.
• Gather and prioritize feedback from client-facing teams to inform the product backlog.

Required Qualifications

• 5+ years of product management experience, preferably in healthcare, benefits administration, or insurance technology.
• Demonstrated experience managing complex, multi-component systems or platforms.
• Working knowledge of database systems, with ability to write moderately complex SQL queries.
• Strong analytical skills, with the ability to interpret data, identify trends, and make data driven decisions.
• Exceptional attention to detail, particularly in high-stakes, accuracy-critical environments.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for varied audiences.
• Experience with claims processing systems, provider network data, or fee schedule management strongly preferred.
• Proven track record managing products that serve a large, diverse client base.
• Bachelor's degree in Computer Science, or a related field (MBA a plus).

Why Join Us?

• Lead a pioneering FinTech initiative with cutting-edge technologies and scalable architecture.
• Career growth opportunities in a fast-growing, innovative-driven environment.
• Impact the financial ecosystem by building secure, high-performance applications.
• Contribute to cutting-edge products that enhance member engagement in healthcare.