Jr. Product Support Engineer

Jr. Product Support Engineer

Technical problem-solving. System reliability. Continuous innovation.

If you're passionate about technology, enjoy troubleshooting complex challenges, and thrive in a fast-paced environment where you can learn, collaborate, and make an impact, this role is for you.

Who We Are

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.

Our technology division, 20 Digits, develops and supports innovative, cloud-based solutions designed to deliver reliability, scalability, and automation for our clients and service providers.

We believe great technology is built through innovation, collaboration, and a commitment to continuous improvement.

What You'll Do

You'll help support and maintain our next-generation technology platform, working alongside experienced engineers and developers to ensure our applications, systems, and infrastructure operate efficiently and reliably.

• Provide technical support for company applications, production systems, and technology platforms
• Troubleshoot application errors, software defects, performance issues, and system outages
• Monitor production systems, servers, and infrastructure to maintain availability and reliability
• Respond to system alerts and technical incidents, escalating complex issues when necessary
• Collaborate with engineers and developers to investigate problems and implement solutions
• Assist with Windows- and Linux-based system maintenance, updates, configurations, and troubleshooting
• Support network connectivity, system performance, backup, recovery, and security activities
• Assist with automation, scripting, and Continuous Integration/Continuous Deployment (CI/CD) processes
• Participate in testing and implementing application updates and system enhancements
• Maintain technical documentation, incident reports, and operational metrics
• Participate in scheduled after-hours support and on-call rotations as needed

Who Thrives in This Role

• Technology enthusiasts who enjoy troubleshooting and solving technical challenges
• Analytical thinkers with strong problem-solving skills and attention to detail
• Motivated professionals eager to learn new technologies and expand their technical expertise
• Collaborative team players who communicate effectively with technical and nontechnical colleagues
• Organized, dependable individuals who can prioritize tasks and respond effectively to changing needs
• Individuals who take pride in system reliability, operational efficiency, and delivering quality support

Requirements

• Bachelor's degree in Computer Science or Software Engineering, or completion of a coding bootcamp combined with a bachelor's degree in another field
• Experience supporting and troubleshooting applications in internet-based or cloud environments
• Familiarity with Windows- and Linux-based systems
• Knowledge of scripting or programming languages such as Python, PowerShell, Bash, or similar
• Exposure to CI/CD processes and tools such as Jenkins, GitLab, or Travis CI
• Familiarity with configuration management tools such as Ansible, Puppet, Chef, or Salt
• Knowledge of container technologies such as Docker, Kubernetes, or OpenShift
• Understanding of networking concepts, including TCP/IP, DNS, routing, and load balancing
• Exposure to monitoring tools such as Grafana, Prometheus, ELK, or similar platforms
• Familiarity with version control systems such as Git or SVN
• Strong communication, analytical, and problem-solving skills
• Ability to support a 24/7 operational environment, including scheduled after-hours or on-call responsibilities

Pay & Perks

• Located in Sewell, NJ
• $50-$70k based on experience
• Eligibility for Company Incentive Program
• PTO package including holiday, vacation, personal, and sick time
• Medical plans with employer contribution
• 401(k) with company match
• Employer-paid life insurance ($15,000)
• Employee Assistance Program (EAP) with insurance plan
• Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
• Company-sponsored engagement and philanthropic events

Our Values

• Innovation: Driving results through technology and operational excellence
• Helping: Supporting clients, communities, service providers, and employees
• Together: Building trusted partnerships through teamwork and respect

Equal Opportunity Employer

NEST is proud to be an Equal Opportunity and Equal Pay Employer.

If you're ready to grow your technical skills, solve meaningful challenges, and help support innovative technology solutions, apply today.

We're excited to meet you.