Agentic AI

Join a Global Leader in Workforce Solutions – Net2Source Inc.

Who We Are

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

ROLE NAME

Agentic AI- Charlotte

LOCATION

Charlotte, NC ON SITE

Duration

12+ Months.

JOB DESCRIPTION

"Business Analyst/Technical Analyst

As a Business Analyst / Technical Analyst – Customer Ops & AI Ops, you will play a pivotal role in translating business requirements into technical solutions and ensuring seamless delivery of AI-powered initiatives. In this role you will play a key role in:

Gathering, analyzing, and documenting detailed business and technical requirements for Customer Ops and AI Ops projects, working closely with stakeholders across business, technology, and delivery teams to ensure alignment and clarity of objectives

Acting as a key liaison between business stakeholders and technical teams, translating complex Agentic AI, Conversational AI, and DialogFlow AI solution designs into clear functional and non-functional specifications

Supporting the design, configuration, and testing of solutions built on Google GECX Platform and Google Cloud Platform (GCP), including services such as Cloud Run, Cloud Scheduler, and Secrets Manager, ensuring solutions meet business and technical standards

Contributing to the development and validation of Python-based integrations and APIs built with FastAPI and Flask, performing technical analysis to identify gaps, risks, and opportunities for optimization across AI Ops workflows

Driving continuous improvement by analyzing operational data, identifying process inefficiencies, and recommending AI-driven solutions that enhance customer operations, automation, and overall delivery performance

We are looking for a versatile and technically strong analyst who thrives in fast-paced, AI-driven environments.

The ideal candidate will have

7+ years of experience in business analysis and/or technical analysis roles, with a proven track record of delivering complex AI, cloud, or digital transformation projects in Customer Ops or AI Ops contexts

Strong working knowledge of Google Cloud Platform (GCP) services including Cloud Run, Cloud Scheduler, and Secrets Manager, combined with hands-on familiarity with Google GECX Platform and DialogFlow AI solutions

Practical understanding of Agentic AI and Conversational AI technologies, with the ability to analyze, document, and validate AI-driven solutions that meet both business and technical requirements

Proficiency in Python and experience working with API frameworks such as FastAPI and Flask, with the ability to perform technical analysis, review code logic, and support integration testing across cloud-based AI systems

Exceptional communication and stakeholder management skills, with the ability to present complex technical findings clearly to diverse audiences, and a collaborative mindset that drives alignment across cross-functional, globally distributed teams"

Why Work With Us?

We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?

Click Apply Now and let's make it happen.

Best regards,

Juan C. Matus

Sr. Customer Success Manager