Professional Services Engineer – Netskope / Zscaler

Job Description

Role

Professional Services Engineer – Cloud & Network Security

Experience

5–8 years

Primary Skills

Netskope / Zscaler, Network Security, SSE/SASE, Zero Trust

Language

Mandarin and English

Location

Malaysia / Hybrid

Role Summary

We are looking for an experienced Professional Services Engineer with strong expertise in Network Security and hands-on experience with Netskope and/or Zscaler. The engineer will be responsible for solution design, implementation, migration, configuration and optimisation of cloud security solutions for enterprise customers.

The role requires strong networking fundamentals together with practical experience across secure web gateways, proxies, firewalls, VPNs, identity integration and data security.

Key Responsibilities

• Design, implement and configure Netskope and/or Zscaler security solutions for enterprise customers.
• Deliver customer implementations covering SSE/SASE, Zero Trust, Secure Web Gateway and private application access.
• Support migrations from legacy proxy/VPN/security solutions to Netskope or Zscaler.
• Conduct requirement gathering, technical workshops and solution-design discussions with customer security and network teams.
• Configure and troubleshoot policies, traffic steering, authentication, access controls and security policies.
• Integrate solutions with enterprise technologies such as SSO, IdP, SIEM, MDM and firewalls.
• Troubleshoot complex network and security issues involving routing, DNS, proxies, SSL/TLS, VPN and application connectivity.
• Perform solution testing, validation and production readiness assessments.
• Develop implementation plans, low-level designs, configuration documentation, runbooks and knowledge-transfer materials.
• Work closely with customer architects, security teams, network teams and internal engineering/support teams.
• Provide post-implementation optimisation and technical guidance to improve the customer's overall security posture.

Mandatory Technical Skills

Netskope / Zscaler

• Strong hands-on implementation experience with at least one of the following:
• Netskope cloud security/SSE platform
• Zscaler ZIA / ZPA
• Experience configuring security policies, user access, traffic steering and authentication.
• Understanding of SASE/SSE and Zero Trust architecture.

Network & Security

• Strong understanding of TCP/IP, DNS, HTTP/HTTPS, routing and network architecture.
• Experience with:
• Proxies / Secure Web Gateways
• Next-Generation Firewalls
• SSL/IPSec
• VPN technologies
• SSO / Identity integration
• DLP
• SIEM and security monitoring

These network-security competencies align closely with an internal Netskope role, which specifically calls for experience with proxies, next-generation firewalls, SSL/IPSec, VPNs, SSO, DLP, encryption gateways, SIEM, load balancing and strong network architecture knowledge.

Preferred Skills

• Hands-on experience across both Netskope and Zscaler.
• Migration experience from traditional proxy/VPN platforms to cloud-based SSE/SASE solutions.
• Experience with enterprise identity providers and SSO.
• Knowledge of Cloud APIs and endpoint/MDM technologies.
• Basic scripting/automation knowledge using Python or similar languages. The internal Netskope profile also identifies scripting, Cloud APIs and MDM knowledge as relevant capabilities.
• Exposure to regulatory/security frameworks such as PCI, PII and SOX.
• Experience working with large enterprise customers.
• Relevant Netskope or Zscaler certifications would be an advantage.

Professional Skills

• Strong customer-facing communication and presentation skills.
• Ability to independently lead technical workshops and implementation activities.
• Strong troubleshooting and analytical skills.
• Ability to translate customer security requirements into implementable technical solutions.
• Comfortable working with customer architects, security teams and senior technical stakeholders.
• Strong documentation and knowledge-transfer skills.