IT Administrator - College of Arts & Science

Position Summary

Arts & Science is seeking a dedicated IT Administrator to join the College of Arts & Science. This individual will provide integrated information and media technology solutions for classroom, computer lab, and office space throughout the College of Arts & Science (CAS). Consult with faculty and administrative staff hardware/software users to identify and resolve problems. Consult with faculty and administrative hardware/software users to understand needs, assess feasibility, and develop effective technology solutions to meet those needs. Develop operating systems registries and write programs to modify existing applications to enhance systems' productivity and efficiency. Oversee all desktop support needs for CAS administrative units including student and staff work stations as well as tutoring technology needs for the University Learning Center. Supervise student technical support workers. Manage AV needs for CAS events.

Qualifications

Required Education

Bachelor's DegreeRequired Experience:3+ years Proven track record of diagnosing and resolving complex hardware, software, and system performance issues to maximize efficiency. Deep experience overseeing network infrastructure, managing enterprise systems, and navigating application lifecycles from deployment to retirement. Proficient in implementing robust network security protocols and managing endpoint devices to ensure data integrity and system compliance. Proficient in navigating and utilizing ITIL-aligned applications, specifically ServiceNow, for ticket management, asset tracking, and workflow optimization. Experienced in configuring, managing, and troubleshooting Zoom Rooms and coordinating complex Zoom meeting setups for seamless remote collaboration. Skilled in deploying, maintaining, and supporting secured printing environments utilizing Pharos printing systems.

Required Skills, Knowledge and Abilities

Knowledge of apple iMacs, Macbooks, iPads, devices and peripherals. Proficiency with operating system script and multi-media technologies. Ability to supervise technical support staff. Excellent interpersonal skills. Ability to communicate technical information to a non-technical audience.

Preferred Skills, Knowledge and Abilities

Relevant certification. Knowledge of emerging informational and multi-media technologies.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $77,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.