Amazon Connect Developer

The role of Amazon Connect Developer is to design, develop, and optimize cloud-based contact center solutions using Amazon Connect and AWS services. The ideal candidate will have hands-on experience with AWS architecture, contact flow development, and integrating third-party tools and APIs to deliver seamless and scalable customer experiences.

Key Responsibilities

• Design and develop Amazon Connect contact flows, queues, routing profiles, and Lex chatbots.
• Integrate Amazon Connect with other AWS services (Lambda, DynamoDB, S3, CloudWatch, etc.).
• Implement real-time and historical reporting, including Amazon Connect Contact Lens and AWS CloudWatch.
• Develop custom solutions using AWS Lambda (Node.js, Python), API Gateway, and other AWS tools.
• Collaborate with cross-functional teams to gather requirements and design solutions.
• Maintain and optimize existing Amazon Connect infrastructure for performance and scalability.
• Troubleshoot and resolve issues related to call routing, contact flows, and integrations.
• Ensure compliance with security and privacy regulations in cloud communications.

Required Skills & Qualifications

• Proven experience in developing and deploying solutions with Amazon Connect.
• Proficiency with AWS services, especially Lambda, DynamoDB, S3, CloudFormation, and IAM.
• Experience with contact center technologies, CTI, IVR, ACD, and telephony protocols.
• Programming skills in JavaScript (Node.js) or Python.
• Familiarity with Amazon Lex, Polly, Connect Streams API, and RESTful APIs.
• Strong understanding of cloud architecture and serverless application design.
• Excellent problem-solving and communication skills.

Preferred Qualifications

• AWS Certifications (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect).
• Experience with CRM integration (e.g., Salesforce, Zendesk, ServiceNow).
• Knowledge of CI/CD practices and tools (e.g., CodePipeline, Git, Jenkins).
• Experience with Amazon Connect Wisdom or Contact Lens for analytics and AI/ML enhancements.