Manager of Business Intelligence and Data Strategist

The Manager of Business Intelligence and Data Strategist is responsible for utilizing and leveraging NCMA and NCMA Winston-Salem data to drive actionable insights and strategy that optimize operations and achieve strategic goals. This position works closely with the CFO and Director/CEO as well as collaborates with the Museum Evaluator, who is responsible for managing audience research findings and recommendations of organizational structure. The position reports directly to the CFO.

Responsibilities

• Utilizes advanced analytical techniques to identify and analyze the linkages and interactions among our systems (Tessitura, Intacct, Square, TruTrade, Catering Works Square, Bill.com, website, etc.)
• Extracts insights from large datasets and provides data-driven recommendations to achieve strategic goals, specifically to improve the visitor experience while maximizing revenue and fundraising opportunities
• Leverages skills in data manipulation, visualization, and statistical modelling to support NCMA teams in solving complex business challenges
• Demonstrates excellent analytical, quantitative, and problem-solving skills, combined with strong business judgment and an understanding of demand analysis, profitability, and pipeline management
• Supports teams with a focus on revenue-generating departments in problem solving, creating value and improving productivity
• Leverages business and analytical acumen to advise, design, and implement operational processes that improve internal systems, increase attendance and revenue, and offer new ways of thinking
• Plays an important role in supporting team members’ understanding of the relationship between their work and how it impacts the business, the visitor, and the mission; plays an important role in introducing opportunities to enhance these impacts
• Partners with leadership and team members to ensure collective ownership of quality, timelines, and deliverables
• Takes ownership of projects, ensuring their successful planning, budgeting, execution, and completion
• Effectively mentors others and demonstrates ability to build trust with internal team members and external stakeholders
• Uses the review of work as an opportunity to deepen the expertise of team members
• Addresses conflicts or issues, engaging in difficult conversations with leadership, team members, and other stakeholders as needed
• Embraces innovation and demonstrates mission-focused entrepreneurial thinking
• BA or BS with a quantitative focus (economics, finance, business)
• Highly experienced systems or data analyst (10+ years)
• Strong expertise in data collection, data management, source data analysis, data mapping and modeling
• Strong experience leading effective data-based decision-making processes
• Outstanding written and verbal communication skills; highest level presentation, project management, and problem-solving skills
• Excellent planning and organizational skills
• Strong work ethic
• Proficiency in Microsoft Word, Excel, PowerPoint, CRM software
• Experience in nonprofit environment, preferably working within dynamic cultural organization, highly desirable