Senior Specialist Network Services

Job Description Summary

The L4 Network Wireless Engineer is a senior technical specialist within the Novartis DDIT IES Network Services team, responsible for the architecture, engineering, automation, optimization, security, and lifecycle management of Novartis' global enterprise wireless infrastructure.

This role serves as the highest level of wireless technical escalation and provides leadership for wireless strategy, design standards, innovation, automation, and operational excellence across offices, manufacturing sites, laboratories, data centers, and campus environments worldwide.

The engineer will work closely with Network Operations, Security, Digital Workplace, Cloud, Manufacturing IT, and external partners to ensure highly available, secure, scalable, and compliant wireless services that support Novartis business objectives.

Job Description

Key Responsibilities

• Design, implement, and maintain global enterprise wireless network solutions.
• Define wireless standards, architectures, and operating models for scalable deployments.
• Lead wireless transformation and modernization initiatives across enterprise environments.
• Develop and approve wireless designs for campus, office, laboratory, and manufacturing sites.
• Serve as the L4 escalation point for complex incidents, troubleshooting, and root cause analysis.
• Mentor engineering teams and provide technical leadership to internal and external partners.
• Manage enterprise WLAN technologies including Cisco Catalyst Wireless, Cisco 9800 Controllers, Catalyst Center, Meraki, and Cisco ISE.
• Ensure wireless security through WPA3, 802.1X, EAP-TLS, certificate-based authentication, and regulatory compliance.
• Drive network automation and Infrastructure as Code (IaC) initiatives using Python, REST APIs, Ansible, Git, and Cisco APIs.
• Collaborate with vendors and business stakeholders while driving service excellence, performance optimization, KPIs, and major incident management.

Essential Requirement

• Bachelor's degree in a relevant technical field - Computer Science/Information Technology.
• 10+ years of networking experience, including 7+ years specializing in enterprise wireless networks within large multinational organizations.
• Industry certifications such as CCNP Enterprise, CWNA, or CCIE Enterprise Wireless are highly desirable.
• Experience managing large-scale global wireless environments.
• Experience supporting multinational enterprise infrastructures.

Desirable Requirement

• CCNP Enterprise (Wireless) ,CCIE Enterprise Infrastructure or Wireless
• Cisco Certified Specialist - Enterprise Wireless.

You’ll receive

You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network

If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

https://talentnetwork.novartis.com/network

Skills Desired

Communication, Digital Capabilities, Incident Management, Information Technology (IT) Infrastructure, IT Governance, IT Service Management (ITSM), Network Monitoring, Operational Excellence (OpEx), Performance Management (PM), Planning, Problem Solving, Risk Management, Stakeholder Engagement, Technology Use, Vendor Management