xAI ATLAS OSE Service Engineer – Memphis, TN

JOB DESCRIPTION

***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***

**** "xAI ATLAS Temp OSE", THE CANDIDATE’S NAME, CITY & STATE OF RESIDENCE AND “TRAVELING CANDIDATE - EXPENSES WILL BE INCURRED” (IF APPLICABLE) MUST BE AT THE TOP OF EACH RESUME

**** SUPPLIER LOGOS ARE NOT PERMITTED ON RESUMES ****

PLEASE SUBMIT IN WORD FORMAT ONLY

THE ROLE

Hands-on enterprise server hardware and break/fix work in a data center: physically diagnosing and replacing components on rack-mounted servers (Dell PowerEdge and comparable platforms). This is NOT a help desk, desktop support, or remote server admin role.

3+ years of hands-on experience required. AI/GPU infrastructure experience is not required.

Locations

Southaven, MS / Memphis, TN

Duration

initial 3-month engagement. A subset of resources may extend to 3 or 5 months. Extensions are not guaranteed.

Bill rate

***- *** overtime eligible.

SHIFTS

All shifts are covered, so candidates must be open to ANY shift (1st, 2nd, and 3rd). Please confirm this with every candidate before submitting. Do not submit candidates who are limited to a specific shift.

MOBILE DEVICE

Candidates will use their personal mobile phone for job dispatching. Please confirm every candidate has a smartphone and is comfortable using it for this purpose.

TOOLKIT

*** will provide the required toolkit. Confirm before sending.

LOCAL VS. TEMPORARY RELOCATION CANDIDATES

Local candidates are preferred (commute under 45 minutes).

TEMPORARY RELOCATION candidates will be considered. Contractors pay the expenses up front and submit them for reimbursement.

Reimbursable expenses include

Airfare, Housing, Auto Rental and Meals

** The expectation is that the contractors will remain in the area for the duration of the engagement, therefore, only airfare once to the Memphis, TN area and once to return home after the engagement ends.

Housing, Auto Rentals and Meals will also be reimbursed during the weekends while the contractor(s) remain in the area during the engagement.

For ANY temporary relocation candidate, the resume must state clearly: "TRAVELING CANDIDATE - EXPENSES WILL BE INCURRED," along with the city/state they are traveling from. Confirm the candidate understands the up-front expense and reimbursement process before you submit. Submissions that do not flag travel will be returned.

THE 2 TABLES BELOW MUST BE ON THE CANDIDATE RESUMES – RESUMES SUBMITTED WITHOUT THESE COMPLETED TABLES WILL BE DECLINED

REQUIRED SCREENING BEFORE SUBMISSION

We are relying on your screening. Dell is not interviewing these candidates. *** interviews and makes the selection.

Suppliers must complete this screen yourself. A general claim of "server experience" is not enough. Always push for specifics on what the candidate has physically done to the hardware.

• Have you physically worked on enterprise/rack-mounted servers?
• Have you personally replaced server hardware components?
• Can you name at least 3 components you've replaced or diagnosed?
• Can you describe a real server hardware failure you personally diagnosed and fixed?
• Are you comfortable with on-site customer work, physical equipment, any-shift availability, and the pay rate you are offering?

Scoring

5/5 = submit. 4/5 = submit only with a note explaining the gap (recruiter review). 3/5 or fewer = do not submit.

SUBMISSION REQUIREMENTS

INCLUDE "xAI ATLAS Temp OSE" ON THE TOP OF EACH RESUME - CANDIDATES WILL NOT BE CONSIDERED IF THIS INFORMATION IS NOT INCLUDED

• Full legal name (must match legal ID)
• Email address
• Phone number
• City, State

LOCAL or TRAVELING (if traveling

origin city/state and the expense statement above)

• Work authorization / status
• Current / last organization and employment status
• Years of experience

Technical skills screened

Yes/No (required), plus the 5-question score

Technical screening summary

the components and failures the candidate has personally handled, platforms (Dell PowerEdge, HPE, Lenovo, Cisco UCS), and tools (iDRAC, iLO, BMC)

Confirmed

open to any shift (1st/2nd/3rd), personal mobile phone, and willingness to complete two background checks and a drug screen

• Candidate's pay rate (must fit within the bill rate) and earliest start date
• Candidate's availability for a technical interview

** We need the full legal name, email, and phone number up front so both background checks can be launched as soon as a candidate is selected.

BACKGROUND CHECK REQUIREMENTS

This role requires TWO background checks

*** background check for Dell.

xAI background check (launched by Dell). Upon selection, *** will share the candidate details with Dell to launch it.

Timing

Dell is willing to start candidates before the xAI check is complete, but candidates MUST clear the *** background check and drug screen before they start.

JOB DESCRIPTION

*** Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You’ll Do

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware

Diagnose and resolve server hardware failures and system issues to minimize customer downtime

Perform hands-on hardware installation, removal, replacement, and repair, including:

Memory/DIMMs

CPUs/processors

Power supplies

Fans and cooling components

Hard drives/SSDs

RAID/HBA components

NICs and other PCIe components

GPUs and accelerator hardware

Motherboards/system boards and other server components

Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration

Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics

Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms

Execute both reactive break/fix and preventive maintenance following established procedures

Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources

Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution

Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details

Escalate complex technical issues when appropriate

Participate in on-call rotations and provide extended coverage as required

What You Bring – Required

3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure

Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components

Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs

Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment

Strong understanding of server hardware architecture and troubleshooting methodology

Experience with hardware diagnostics, BIOS/firmware, and server management tools

Familiarity with Linux or similar operating systems

Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues

Comfortable working independently in a customer-facing environment

Ability to clearly communicate technical issues and resolutions to customers and internal teams

Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications

Experience supporting Dell PowerEdge servers

Dell or other enterprise hardware certifications

Experience with iDRAC, iLO, or comparable server management platforms

Experience supporting GPU/AI server infrastructure

Experience with data center operations, rack/stack, structured cabling, or server deployment

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field

Important Note

AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.