Helpdesk Support Representative

• Takes incoming calls from external customers regarding technical issues
• Must ask probing questions to determine the root cause of the issue and locate and follow approved trouble shooting procedures to resolve the problem
• Required to utilize the HDFS (Helpdesk Field Service) system for tracking and monitoring of case status and resolution
• High School Diploma or GED
• Strong computer skills (Windows, Microsoft Outlook)
• Good typing skills
• Excellent customer service skills
• Good written and oral communication skills
• Legal authorization to work in the US
• 9 Month Contract +/-
• Pay: $12.45/HR
• Shift: 8AM-5PM

**This is a 7 day operation and requires flexibility to work any shift, including weekends and holidays.