Principal Production Service Developer

Oracle Cloud Infrastructure (OCI) is looking for an experienced Microsoft 365 Engineer to join our Enterprise Collaboration Services team.

Our team is responsible for delivering secure, reliable, and scalable collaboration and messaging services that support Oracle’s global workforce of more than 150,000 users.

We manage business-critical enterprise technologies, including Microsoft 365, Exchange Online, SharePoint Online, OneDrive, Microsoft Entra ID, and Proofpoint, ensuring that employees around the world can communicate and collaborate effectively.

You’ll join a distributed engineering team working across multiple locations, including the UK and Czech Republic, and contribute to the continued improvement of Oracle’s enterprise collaboration infrastructure.

About the Role

We’re looking for a senior, hands-on engineer with strong expertise in Microsoft 365, enterprise messaging, and email security.

This role offers a combination of technical engineering projects, platform improvements, and operational support within a large-scale enterprise environment.

You’ll take ownership of complex technical initiatives, troubleshoot challenging production issues, and work closely with infrastructure, security, networking, and engineering teams to maintain and improve the reliability, performance, and security of our collaboration services.

We’re looking for someone who enjoys solving complex problems, works independently, and brings both technical depth and a proactive approach to engineering.

What You’ll Do

• Administer, maintain, and optimize Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Purview.
• Manage enterprise messaging infrastructure, including mail flow, routing, transport rules, and email security.
• Administer and optimize Proofpoint email security solutions, ensuring secure and reliable messaging across the organization.
• Implement and maintain email authentication and security technologies such as DMARC, SPF, and DKIM.
• Troubleshoot complex technical issues across Microsoft 365, enterprise messaging, identity, and infrastructure services.
• Support identity and access management technologies, including Active Directory, Conditional Access, MFA, SSO, and Privileged Identity Management.
• Improve operational efficiency and service reliability through PowerShell automation and modern AI-assisted engineering tools.
• Contribute to security, compliance, and governance initiatives using technologies such as Microsoft Defender for Office 365 and Microsoft Purview.
• Independently drive technical projects and collaborate with global engineering teams on scalable, secure, and resilient solutions.
• Participate in an on-call rotation supporting business-critical collaboration and messaging services.

What We’re Looking For

We’re looking for an experienced engineer who has worked with Microsoft 365 and enterprise messaging technologies in complex, large-scale environments.

Your background should include

• 6+ years of hands-on experience administering Microsoft 365 in enterprise environments.
• Strong expertise in Exchange Online, enterprise messaging architecture, mail flow, and troubleshooting.
• Extensive hands-on experience administering Proofpoint in enterprise environments, ideally 6+ years.
• Experience with email security and authentication technologies, including DMARC, SPF, and DKIM.
• Strong knowledge of Microsoft Entra ID (Azure AD), Active Directory, and identity security technologies.
• Experience supporting Microsoft Teams, SharePoint Online, and OneDrive for Business.
• Practical experience with PowerShell and automating Microsoft 365 administrative processes.
• Strong troubleshooting skills across Microsoft 365, messaging, security, and infrastructure environments.
• Experience working with Windows Server and Linux systems.
• The ability to independently own technical initiatives while collaborating effectively with distributed engineering teams.

Familiarity with Microsoft Purview, Microsoft Defender for Office 365, Microsoft Intune, and AI-assisted automation tools such as ChatGPT or Codex would be beneficial.

Relevant Microsoft or Proofpoint certifications are an advantage but are not mandatory.

Why Join Us?

• Enterprise scale: Work on critical collaboration and messaging platforms supporting more than 150,000 users globally.
• Technical ownership: Take responsibility for complex engineering projects and challenging technical problems.
• Modern technologies: Work across Microsoft 365, enterprise messaging, email security, identity management, and automation.
• Global collaboration: Partner with experienced engineers and technical teams across multiple locations.

Continuous improvement

Help improve the reliability, security, and efficiency of Oracle’s enterprise collaboration environment.

Key Responsibilities

Production Infrastructure

-Leads production infrastructure, platforms maintenance, and services which support the growing client base as well as designs and implements highly scalable environments.

-Collaborates closely with other team leads in the organization to direct work and provides and adapts solutions for their needs.

-Proactively designs new, scalable solutions for fast changing environment with advanced needs in various fields (e.g., configuration deployments, monitoring, and logging).

Troubleshooting, Testing, and Improvements - Drilldown Analysis/Troubleshooting:

-Leads deep drill down analysis into production support operations and identifies and provides necessary fixes.

-Investigates errors, debugs source code and performance bottlenecks, and helps determine if root cause analysis (RCA) are needed across teams.

-Proactively enhances troubleshooting processes.

Troubleshooting, Testing, and Improvements - Testing and Improvements

-Builds complex enhancements (e.g., automating alerts) and reviews proposed enhancements that resolve defects.

-Globally works with cross functional teams to ensure service health with pre-production testing of new releases, post-change validation, and automation work to improve the testing framework and methodology.

-Identifies and implements changes and new ideas for the improvement of production infrastructure, platforms, and/or services.

-Leverages the standard template to create the user acceptance test plans and participates in use of new service operational readiness.

System Design and Architecture - System Design

-Drives the design, development, configuration, and/or deployment of enterprise supporting systems.

-Builds working relationships with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation, impacting results within and beyond the team.

-Leads engagement in stakeholders meetings for requirements gathering.

System Design and Architecture - System Architecture

-Takes proactive steps to identify solutions in experience of application or server architecture and networking.

-Drives the development of architecture standards and practices in alignment with business goals.

Product/Service Development

-Drives the design, development, and enhancement of new and existing products and services from inception and design, advocating for adherence to business feature requirements.

-Leads code and architecture reviews of the products and services.

-Resolves complex performance and scalability issues related to products and services.

-Identifies and capitalizes on opportunities to improve health, scalability, and resiliency of products and services.

-Participates in performance benchmarking.

Core Responsibilities

Planning & Execution

-Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership

-Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving

-Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies.

Continuous Learning

-Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement

-Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development

-Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Please note

This is a pipeline requisition intended to identify and engage potential candidates for anticipated future hiring needs. The position is not currently associated with an approved hiring budget or an immediate vacancy. By applying, you express your interest in being considered for relevant opportunities as they become available, subject to business needs and hiring approvals.