IT Support Analyst, Level I

🚨 NOW HIRING

IT SUPPORT ANALYST🚨

💻⚡ Fast-Paced 24x7 Enterprise Environmenty

Ready to launch or level up your IT support career in a high-energy environment where every ticket matters and no two days are the same? Our enterprise client is looking for a sharp, customer-focused IT Support Analyst to join their collaborative support team! 🎯

This is an outstanding opportunity for someone who enjoys solving problems, helping people, and working hands-on with modern technologies in a mission-critical environment. If you thrive under pressure, communicate well with end users, and love troubleshooting, we want to hear from you! 🔥

🛠️ WHAT YOU’LL BE DOING

• Provide frontline technical support for desktops, laptops, printers, mobile devices, and VoIP systems
• Troubleshoot login issues, connectivity problems, software access, and hardware failures
• Assist with password resets, account setup/modifications, and user access support
• Deploy and reimage Windows workstations and laptops
• Document tickets thoroughly to ensure seamless handoffs between shifts
• Escalate critical issues when needed and collaborate with higher-level support teams
• Support special IT initiatives, upgrades, and operational projects
• Deliver exceptional customer service to both technical and non-technical users 🤝

💡 TECHNOLOGY YOU MAY TOUCH

Windows environments

• Active Directory
• Citrix
• Config Manager
• BeyondTrust/Bomgar
• Lansweeper
• BitLocker
• Outlook
• Microsoft Teams
• Enterprise applications
• Endpoint support tools
• Network troubleshooting technologies and more 🚀

🌐 IDEAL BACKGROUND

• Experience supporting Windows PCs and peripherals
• Familiarity with Active Directory and user account administration
• Basic understanding of networking concepts like TCP/IP, DNS, and DHCP
• Comfortable supporting printers, mobile devices, and VoIP phones
• Strong communication and customer service skills
• Ability to stay calm, organized, and solutions-oriented in a busy environment

🎓 QUALIFICATIONS

• High School Diploma or GED are required
• IT support, help desk, desktop support, or technical support experience preferred
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus ⭐

⏰ IMPORTANT SCHEDULE NOTE

This team operates in a true 24x7 environment, so flexibility for various shifts, including evenings, weekends, and holidays when needed is important.

🌟 WHAT THIS ROLE OFFERS

✔ Excellent hands-on technical experience

✔ Enterprise-level environment

✔ Team-oriented culture

✔ Great opportunity for career growth

✔ Exposure to a wide range of technologies and systems

✔ A chance to build valuable real-world IT experience quickly

If you’re passionate about technology, enjoy helping people, and want to be part of a dynamic IT support team, apply today! 🎧💻🚀