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Junior IT Support (Part time/hourly)

OurCrowd · Jerusalem, Jerusalem, Israel · Onsite

About OurCrowd

1 open job
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Junior IT Support (Part time/hourly) at OurCrowd. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

Description

Junior IT Support (Part-Time / Hourly)

Location and Employment Type

Jerusalem (on-site, 2-3 days per week). Flexible part-time schedule of approximately 20 hours per week, with a guaranteed minimum of 10 hours weekly.

Compensation

Hourly rate

₪60–₪70 per hour (depending on experience and qualifications).

Position Overview

OurCrowd is seeking a motivated and service-oriented Junior IT Support person to support our IT team on a part-time basis. The candidate will provide hands-on technical support to end users, assist with configuring and deploying new systems, and troubleshoot hardware and software issues. This role is well-suited to someone with strong technical aptitude, excellent problem-solving skills, and a customer-focused mindset. We are looking for experienced candidates.

Responsibilities

  • Provide first-line IT support for hardware, software, and connectivity issues.
  • Configure and maintain new laptops, mobile devices, and peripheral equipment.
  • Troubleshoot and resolve issues in Windows and macOS environments.
  • Log, track, and update support requests using the organization's ticketing system.
  • Assist with user account setup, access requests, and basic system admin tasks.

Requirements

  • Mandatory: experience supporting both Windows and macOS environments and Microsoft Office 365, SharePoint/OneDrive.
  • Minimum of 2 years' experience in an IT support, help desk, or similar technical support role.
  • Strong troubleshooting and problem-solving abilities.
  • Familiarity with ticketing/help desk systems.
  • Working knowledge in English.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Strong customer service orientation and interpersonal skills.

Preferred

  • Familiarity with AI platforms (e.g., ChatGPT, Claude, Gemini, etc.).
  • Relevant certifications or technical training.
  • Experience with identity management tools – e.g JumpCloud, Okta, Azure AD (Entra)
  • Demonstrated self-learning ability and a passion for technology.

Skills

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