Engineering Intern - Clients' Support

Engineering Intern - Clients' Support - PackIoT | Career Page

Engineering Intern - Clients' Support

Florianópolis, SC, Brazil

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Job Openings Engineering Intern - Clients' Support

About the job Engineering Intern - Clients' Support

We are looking for an Engineering Intern to coordinate and work in PackIOT ​​Support Area, supporting customers around the world in the transition to Industry 4.

0, helping them to

resolve issues with our products or services, providing them with additional information about our products, direct them to valuable resources and training material.

Who you are

• You are an undergraduate student of production engineering, manufacturing engineering, computer science, or related.
• Self-motivated and able to plan own work
• Strong critical thinking, analytical and process-oriented mindset, and complex problem-solving skills
• Comfortable working across multiple departments in a deadline-driven environment
• You have a great sense of curiosity and do need to see the big picture to bring more value to the team, as opposed to having just a well-defined set of tasks.
• Possess strong verbal and written communication skills
• Able to suggest ideas and give effective presentations
• Self-starter who can learn quickly and adapt to a fast-growing organization
• A drive to learn and master new technologies and techniques
• You are interested in manufacturing, technology, and startups
• Intermediate to Advanced English level

Your impact and responsibilities

• Coordinate Support Area and Support Dashboard, controlling and maintaining key indicators
• Reports generation with key indicators and presentation to PackIOT team
• Creating and directing tickets to the team in a clear and timely manner
• Alignment of Support Area with PackIOT teams and leaders
• Constant improvement of Support Area, with optimization in overview and organization of the area's process
• Support Tickets resolution (depending on technical expertise)

It will give you some extras points

• Fluent in English and Portuguese
• Experience querying databases and using statistical computer languages (SQL, Python, etc.)
• Experience (interest) with SCADA or IIoT platforms, cloud services such as AWS, DevOps for OT, Containers, and Linux Operating Systems
• Knowledge of Lean Six Sigma (LSS) and Agile methodologies
• Experience with project management/CRM software and G-Suite Tools

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