HELPDESK (780480)

HELPDESK (780480) - Padmore Global Connections LLC | Career Page

HELPDESK (780480)

Des Moines, IA, USA

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Job Openings HELPDESK (780480)

About the job HELPDESK (780480)

IA-DOM-DOIT-NE1-IWD HELPDESK (780480)

Max Pay Rate

$30.22

Work Arrangement

Onsite (8am-4:30pm M-F)

Worksite Address

1000 east Grand Avenue, Des Moines, IA 50319

Agency Interview Type

Either Web Cam or In Person

Engagement Type

Contract

Start Date

12/08/2025 End Date:06/30/2026 (Possible conversion or extension)

NOTE

Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.

Short Description

The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician.

Complete Description

This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates.

The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.

Key Responsibilities

Provide desktop/laptop/thin client support both desk-side and remotely.Install, patch, and troubleshoot Windows 7/10.Troubleshoot issues with Microsoft 2019 and Office 365 products.Configure and troubleshoot Windows networking (TCP/IP).Escalate issues to next-level support or management as appropriate.Troubleshoot issues with Microsoft Edge and Google Chrome.Provide support using remote tools.Install and troubleshoot a variety of in-house developed and third-party software.Troubleshoot desktop and network printer issues.Support Google Workspace products.Support Apple devices (iPad, iPhone).Understand and support Microsoft Active Directory (client-side).Implement hard drive encryption, preferably using Bitlocker and McAfee.Modify system registry as needed.

Qualifications

Required Experience

4 years of experience in PC support (desktop/laptop/thin client).4 years of experience with Windows 7/10 installation, patching, and troubleshooting.4 years of experience troubleshooting Microsoft 2019.4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.4 years of experience escalating issues to next-level support/management.4 years of experience troubleshooting Microsoft Edge and Google Chrome.4 years of experience providing support with remote tools.4 years of experience installing and troubleshooting a variety of software.Experience in support of Microsoft Office 365 products.Experience in Apple device support (iPad, iPhone).Thorough understanding of Microsoft Active Directory (client-side).Experience with hard drive encryption, preferably Bitlocker and McAfee.

Desired Experience

Ability to troubleshoot desktop and network printer issues.Experience with Google Workspace products.Ability to modify the system registry.

Education

Preferred

4-year degree or equivalent technical study.

Certifications

Industry certifications (A+, Network+, MCP, etc.)

Communication

The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

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