Service Desk / Help Desk Analyst

JOB DETAILS

Position

Service Desk / Help Desk Analyst

Location

Omaha, NE

Duration

Long Term (1 Years+) / Full Time

JOB DESCRIPTION

2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment

Be the first point of contact for the end users for all technical issues/ service requests

Create incident and service requests

Provide troubleshooting and technical support via phone, web based tools and email

Provide Voice based and remote Technical Support to end users for all standard desktop issues

Resolve /troubleshoot, resetting password etc

Desired Skill Sets

Fluent in Spoken English Language

Strong written English and interpersonal skills

Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)

Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools

Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.

Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems

Thanks & Regards

ASHOK KUMAR

Sr. Lead / IT Recruiter

Paradigm Infotech

Call

443-640-0099

Mandatory Details

Full Name as per SSN

Total Experience

US Experience

Contact NO

Email ID

Current work authorization in US

Current Location with city

Relocation

Availability

Skype Id

Educational Details

Rate(C2C/1099/W2)

Employer

2 Official references from recent 2 projects in below format (Must)

Reference 1

Name

Company name

Designation

Official mail id

Contact Details

Reference 2

Name

Company name

Designation

Official mail id

Contact Details