Data Scientist IV

Key Responsibilities

• Analyze and model Incident, Problem, and Change trends to identify opportunities for service improvements.
• Perform and interpret data studies and experiments involving new data sources or new uses for existing data sources.
• Leverage Splunk dashboards, alerts, and search queries to detect, investigate, and resolve operational issues in real time.
• Utilize cloud-native monitoring and observability tools (AWS CloudWatch, Google Cloud Operations, Azure Monitor) to identify and address performance gaps.
• Develop analytics using data mining, statistical, forecasting, and modeling techniques.
• Develop prototypes, proof of concepts, algorithms, predictive models, and custom analyses.
• Determine new ways to improve data quality, search quality, and predictive capabilities.
• Identify the right tools for data analysis, including tools external to the organization.
• Leverage AI and machine learning to improve automation through data output, aggregation, analytics, algorithms, orchestration, and visualization.
• Provide guidance and technical support to executives, contractors, and employees in other functional areas.
• Enterprise Issue Identification & Solution Design
• Proactively identify performance degradation, anomalies, and systemic issues across large enterprise systems using data-driven analysis.
• Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.
• Propose and document actionable solutions and remediation strategies for identified issues, working collaboratively with application, infrastructure, and network teams.

Required Qualifications

• A minimum of eight (8) to twelve (12) years' relevant experience.
• A degree from an accredited college or university in Data Science, Computer Science, Information Systems, Statistics, or a related field.

Note

If the individual's degree is not in the applicable field, then four additional years of related experience is required.

• Must be a U.S Citizen or have permanent residence status (Green Card)

o Candidate must have lived in the United States for the past 5 years.

Preferred Qualifications

• ITIL Foundation certification or higher.
• Experience with ServiceNow Performance Analytics module.
• Experience supporting federal or large enterprise IT environments.
• Familiarity with machine learning platforms and orchestration tools.
• Experience with cloud-native monitoring tools such as AWS CloudWatch, Google Cloud Operations Suite, or Azure Monitor.
• Experience with network performance analysis tools and APM (Application Performance Monitoring) platforms.